@Koala93 Hi, From your description, it seems you have subscribed to the Tapo Care service directly rather than using the Tapo Care free trial service. You can refer to the link below to learn how to...

@illyriad Hi, If you want to watch the Tapo Camera locally via the Tapo app, your phone(with the Tapo app installed) and the Tapo camera should connect to the same Wi-Fi network. If your phone and...

@Tuxian Hi, Currently, the Tapo cameras do not support 2-way audio with any 3rd-party app over RTSP / ONVIF. Thank you for your feedback here. While we don't have any specific details that I can...

@Beancounter7000 Hi, You can download the cloud video recordings to your phone via the Tapo app if you subscribe to the Tapo Care service. Below is the instruction. How to save and download videos...

@Dreadnought4143 Hi, The System LED has solid amber status means that the camera is connected to the router's Wi-Fi but has no internet access. Please make sure your router has a stable connection,...

@BBaran Hi, You can try to change the DNS server to 8.8.8.8/8.8.4.4 on your router, reboot it to make the changes take effect, ensure the router has internet access, and check if you can control the...