@Gina151 Hi, The firmware of the camera is sent to the camera via the cloud server, if you want to update the firmware of the Tapo C200, please refer to the link below. How to update the firmware of...

@MarcoMod Hi Marco, 1. Please try to disconnect the problematic C320WS from the NVR, press and hold on the reset button for 10s to reset it to factory default settings, and then reconfigure it and...

@David-W Hi David, I have not seen this error message before, to solve the problem, I'd like to escalate your case to the tech team, and they will help follow it up, if you are willing to do further...

@Sammy2023 Hi, We have reported the issue to the support team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@MarcoMod Hi Marco, For the problematic Tapo C320WS, please help confirm the following information for further analysis. 1. When the issue happens, what error message is displayed on the NVR? How...

@tapotiger Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...