@PavelFux Hello, If the system LED on the Tapo Cam is not on and resetting the camera does not help, please check if you are powering the camera with the original power adapter that comes with the...

@RebiMax Hello, Currently, Tapo app&Tapo C310 do not support the feature to turn on/off the smartphone screen automatically. Please describe your usage scenario in detail, and I'll forward your...

@David1a Hi, Generally, you can refer to the link below to troubleshoot if you fail to set up the Kasa device. What should I do if I fail to configure the Kasa device? If the problem remains, please...

@David-W Hi David, Generally, you can refer to the link below to troubleshoot if you fail to set up the Kasa device. What should I do if I fail to configure the Kasa device? If the problem remains,...

@TiagoSS Hi Tiago, Your case is followed on the email and the case ID is TKID230510349, you can share the video with our technical team via email. Best Regards

@ak2017 Hi, The settings on your Tapo app seem correct except for the Time Zone, I'm not sure if your camera has the correct time from the pictures, please go to the Live view page of the camera to...