@Talb Glad to know the problem now solved, thank you for sharing the update with the community here~

Hello @Andy-D Thank you for doing more test, to better assist with your case, we created a support email TKID220931389 to follow it up, please check your email inbox later~

@Degsy @Johnsonian So far the UK website has not uploaded the new firmware for RE550 V1 yet, I shared your feedback with related team, and it is recommended to double-check it after 2-3 weeks. Thank...

Hello @Vernissa Thank you for more case details. Make sure the mobile device is a new generation phone/ tablet if possible. For test purpose, you could try to stream the 4K video and see if you can...

Hi @n_sh Thank you for providing the case details. We created a support email TKID220931270 for your case, please check your inbox . You could attach the log there, thanks!

@nikolx Thank you for the explanation! I'd move this thread to our Tapo feature request board, so later users who are interested in this idea can comment or later vote for this feature. I suggest...