@steinein Hi, It's unable to remotely access your camera after receiving the MAC address. I want the MAC address to check the version info and other relevant info for analysis of the reported...

@MikeSC60 Hi, Hope the following explanation helps. Case 1: Network diagram "camera--router )))((( phone and iPad." -- mean ethernet cable )))((( mean Wi-Fi connection In this network diagram, if the...

@TapoC530W- Hi, 1. The Tapo app is not the latest one. Please uninstall it on your phone, then go to Google Play to download and install the latest Tapo app, and then check if it helps. 2. Just...

@CBR600 Hi, The link you sent needs your approval to access. I have sent the access request, please approve it. Thanks! Best Regards

@Benzen78 Hi, Thank you for your explanation. In this situation, I'll log your feature request and forward it to the relevant team for evaluation. Best Regards

@CBR600 Hi, 1. Please ensure there are no foreign objects on the camera and that it is placed in an open space. 2. Would you please send us a video showing the sound you heard for analysis? You can...