@Jackal07 Hi, Thank you for providing the images and video. It seems that your patio heater cover somewhat resembles a human shape, making it easier for the camera to misidentify it as a person. Here...

@Micha_515- Hi, We regret that the current Tapo widget feature does not meet your expectations. Regarding your suggestions to modify the Tapo widget layout and your feature request to add a...

@Peritone Hi, In a situation where the camera is not connected to the internet but the phone is, even if both devices are connected to the same Wi-Fi network, the phone may attempt to connect to the...

@nomrah Hi, The information provided is not enough to identify the cause of the disconnect phenomenon. I have escalated your case to our tech team, and they will contact you via email to assist you...

@Lowell25 Hi, Thank you for your attempt. Please feel free to reply if there are any updates. Usually, turning off the Always On feature won't affect the ability to view the camera's live feed in the...

@1Fran Hi, Typically, you can refer to the following instructions to troubleshoot when you fail to set up the Tapo camera. What should I do if I fail to configure Tapo Camera? In your situation,...