@Kf637 Hi, Currently, the shared account has the authority to access the camera's Live View, Talk, Voice Call, Pan/Tilt Control features, and the SD card video recordings, but it cannot change the...

@SprintST3000 Hi, If you fail to share your smart device, kindly refer to the following steps: 1. Ensure your Tapo app is up-to-date. If it isn't, try uninstalling the app and reinstalling it to see...

@HobGobling Hi, You can stream the Tapo C310 on a Windows PC with the apps/programs that support the RTSP/Onvif protocols, such as VLC, iSpy, etc. Below are the instructions to establish the...

@NzDavidT Hi, Please confirm the following information for the reported issue. 1. Can you control the Tapo C210 remotely via the Tapo app? 2. Are you able to create new Shortcuts or Automation...

@Sole-path-tree Hi, You can check if the following steps will help: 1. Update the Tapo app to the latest one. 2. Reboot the camera, and then check if you can watch the video recordings properly. If...

@MSerj Hi, Currently, you can download the video recordings from the camera's SD card only when the phone and the camera are on the same network. If they are under the same network but you see the...