@rimck Hi, Thank you for the cooperation. You can then follow the instructions provided by the tech team to resolve the reported behavior. Best Regards

@miso25 Hi， Is the camera powered by the original power adapter and power cord? If not, try powering it with the original power adapter and cord that came with the camera in the box, and check if it...

@Ashwin99333 Hi， Please refer to the instructions to check if your camera is included in the Home/Away mode settings. If so, check if the motion tracking feature is disabled and whether you applied...

@balkris Hi, After analysis and comparison, among the three videos you provided in the new link, two cameras have normal video quality, while one camera, whose video is named "1756182073417_0", may...

@Bjornern Hi, You can refer to the instructions below to troubleshoot when failing to download the video clips from the SD card. What can I do when I fail to download the video clips from the SD...

@Ashwin99333 Hi, 1. Please go to the Tapo app > Smart tab to check if there are any automation entries to turn off the camera's motion tracking feature. If so, disable or remove the entries for a...