@shimaore Hi, Please confirm the following information for the reported phenomenon. 1. Has the Tapo C200 subscribed to the Tapo Care service? Is an SD card inserted into the camera? 2. What's the...

@Ricky666 Hi, Our tech team has reviewed the Kasa app logs and found no indication of changes in the camera's video quality settings. Therefore, they would like to ask for your help to reproduce the...

@Kree Hi, Could you please send us a video showing that you can only hear the feedback sound in both the live stream and the video recordings? Even when someone is talking in front of the camera? You...

@Jayru Hi, Do you mean that after updating to the new firmware, the Tapo C560WS still exhibits the same phenomenon reported? Best Regards

@Tui25 Hi, Typically, if the camera's Detection feature is disabled, it won't work, regardless of whether you open the Tapo app. What's your camera's model number, hardware version, and firmware...

@alexcri1996 Hi, There is no feature in the Tapo app to turn on the camera's patrol mode after it's been manually turned off for some time. For this feature request, could you please provide a...