@Capuccino Hi, We suggest purchasing our product from our authorized retailers or online stores. You can find them on your region's official website under Where to Buy. If the camera is confirmed...

@fffjoao Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if the Tapo smart device keeps losing connection or going offline? Please...

@Toxikhate Hi, We do not have the instructions to downgrade the camera's firmware. For the reported phenomenon, please provide the following information for further analysis. 1. Are the camera's...

@Gurpreet440 Hi, The three issues you reported appear because the camera is not connected to our cloud server and can only be controlled locally. You can refer to the instructions below to...

@gcastillo Hi, You can check if the following instructions will be helpful. Optimize IoT Device Stability with Mesh Networks Please confirm the following information if the same phenomenon persists....

@Enduser2 Hi, The Tapo C500 is protected against water and dust with an IP65 weatherproof rating. Usually, it works fine outdoors after proper installation (see the Tapo C500 V2's installation...