@Olivia_Tapo Go to doorbell Device Settings page, click Storage & Recording, enable Local Recording, then click Local Storage to check the status of the microSD card or adjust settings.

@cratterbury Make sure you've reset the doorbell correctly: press and hold the SYNC/RESET button for 5 seconds. The doorbell should blink red quickly while it is resetting. Double-check the WiFi...

@Diegocr21 Please share more details of your case. What's the LED status of the camera? When it 'disconnects', does it show as offline in the app, or does the live stream (and playback) fail to load?...

@Anson225 Beta firmware has been sent to your device, you may check it later in the Tapo app and perform the update.

@GAUE Beta firmware has been sent to your devices, you may check it later in the Tapo app and perform the update.

@mob422 @Pavel_sml Beta firmware has been sent to your devices, you may check it later in the Tapo app and perform the update.