@Guillaumex27 Please try to reboot the hub. And most importantly, verify whether the hub is actually under the same network as the camera. Check here to find more details: What should I do if Tapo...

kpstool wrote @Wayne-TP Thanks .But,the problem still exists. And based on my observations over the past few days,I've noticed that it seems to need to connect to the internet at least once a...

@OddsInApod Please ensure your Tapo app is updated. You may try to delete and reinstall the app. Try using another mobile device to do the configuration. Do not enable VPN (if any) on your phone if...

@Clemmy Sorry i'm not following. What do you want to ask exactly? Please be more specific.

@LTom This issue has been addressed in the latest Tapo iOS app release, version 3.16.162. Open the App Store on your iPhone or iPad, search TP-Link Tapo and update your app.

@Orjan_Halv For your case, we recommend reaching out to the support team for assistance directly. Contact Technical Support Please include the following information in your email for efficient...