@AndyC77 Make sure you're using the included USB cable and a compatible 5V 1A USB charger. Once connected, the camera’s LED should flash amber quickly for about 3 seconds. If you don’t see this,...

@PavelV In the video, was there any noticeable activity within the camera’s detection area — for example, light changes, shadows moving, or an animal passing by? More suggestions can be found here:...

@Copilot Unfortunately, this is not supported. This topic has actually been raised by another user, here is a feature request post for it, go ahead to vote for this thread and join the discussion!...

@Gareth_m What if you turn AI empowerment back on and keep only the WiFi backup off? What's the firmware version of your H500?

yun124 wrote @Wayne-TP Thanks, but still doubt. According to the FAQ, the 24/7 Capture feature in the Tapo app is designed to enhance motion detection, and any videos or photos recorded through this...

@Happyonetwo This type of issue is often related to phone settings. Android devices tend to have more detailed and complex configuration options, which can sometimes interfere. You could try reaching...