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TN-W8960N No internet connection

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TN-W8960N No internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TN-W8960N No internet connection
TN-W8960N No internet connection
2017-10-06 13:41:16
Model : TD-W8960N

Hardware Version :

Firmware Version :

ISP : Telkom

Please help me!

My router used to work perfectly fine then one day it just would not connect to the internet.
The internet light is off on the router
My ISP says everything is fine on their side and that my router is faulty
I then went to purchase another router and have the same problem

I have reset the router to factory default and configured it again - done this probably about 10 times :(
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#1
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7 Reply
Re:TN-W8960N No internet connection
2017-10-06 18:58:07
Is the ADSL led light up? solid or flashing? since two modem routers have the same problem, it might be issue of ISP end as well
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#2
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Re:TN-W8960N No internet connection
2017-10-09 13:38:36
The ADSL light is stable (not blinking)

When I troubleshoot on my PC it tells me the DNS Server is not responding

When I troubleshoot on the router's page it tells me PPP down, check VCI/VPI, Encapsulation, Contact ISP.

So my ISP has assured me that everything is syncing on their side
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#3
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Re:TN-W8960N No internet connection
2017-10-09 17:51:38
what's the VPI/VCI and connection type? If the connection type is PPPOE, I think you can dial up on your computer to create the broadband connection. Meanwhile, you need to reset the router to default settings then it will act like bridge mode. To do so, you may test it there's any issue with your provider or not.
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#4
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Re:TN-W8960N No internet connection
2017-11-30 01:47:00
I have same issue with my TDW8960N, normally power off for 10min’s and solves problem, I replaced it last month with another new unit the same, And still have same issue on a daily. Basis! all settings and firmware is updated and all else has been checked. It,s Really Frustrating, have heard others with same issue and powering off is the only Fix. My ISP believe it’s a possible hardware quality causing overheating issue.Now looking into another unit.
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#5
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Re:TN-W8960N No internet connection
2017-12-11 19:11:42
hello
please
I would like your help for the purchase of
a network accessory or a wifi router of less than 100 euros
quite powerful and easy to handle.
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#6
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TDW8960N without connexion when the engine starts
2018-04-01 14:39:58
hi

it's the second router is doing the same thing, impossible to connect
. I updated it to the latest version without result
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#7
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Re:TN-W8960N No internet connection
2019-01-25 15:30:40 - last edited 2019-01-25 15:39:15

Hi everybody,

 

I bought a W9861N 3 months ago and it was working perfect until yesterday with the exact same problem you were telling. The DSL light is on but there's no internet connection.

 

If I check the system log I can see the following:

 

PPPoe: Send PADI

PPPoe: Send PADI

PPPoe: Receive PADO

PPPoe: Send PADR

PPPoe: Receive PADS

netMakeChannelDial: err=-3000

 

Those Send and Receive makes me think that it has some interaction with the ISP so I guess it's "working" but, why cannot get access to internet???

 

I've tried the ISP's original modem and it worked, so there's not an ISP problem. I don't think this modem has broken so soon, but I'm confused

 

I was thinking of updating the firmware but I'm not sure.

 

Does anyone have another option?

 

Thanks

 

Regards

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#8
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Helpful: 1

Views: 1858

Replies: 7

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