Archer D7 freeze each day
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Archer D7 freeze each day
Posts: 11
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-11-21
2017-11-21 23:03:43 - last edited 2021-10-09 09:07:16
Posts: 11
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-11-21
Archer D7 freeze each day
2017-11-21 23:03:43 - last edited 2021-10-09 09:07:16
Tags:
Model :
Hardware Version :
Firmware Version :
ISP :
I have bought this product for 4 months, it was running just fine.
but from 1 week until now it stop respending and freezes until a hard reboot is done on it,
it lost wifi and internet connectivity, it stop respending on both ethernet and wifi 5g and 2.4g, it just hangs and stop responding unless hardly rebooted.
i found nothing on the logs relevant to any materiel event or event ar all on this time.
i can't check eitheir it's do to hacking by an external sources or is it linked to some hardware damage
the only thing i observe is that it happens each day
and it keeps functionning normally until it freezes it can take 8h to 4h before that happpens
Please help.
i tried connect with ssh on it but it doesn't feel to work, so i m stuck
Hardware Version :
Firmware Version :
ISP :
I have bought this product for 4 months, it was running just fine.
but from 1 week until now it stop respending and freezes until a hard reboot is done on it,
it lost wifi and internet connectivity, it stop respending on both ethernet and wifi 5g and 2.4g, it just hangs and stop responding unless hardly rebooted.
i found nothing on the logs relevant to any materiel event or event ar all on this time.
i can't check eitheir it's do to hacking by an external sources or is it linked to some hardware damage
the only thing i observe is that it happens each day
and it keeps functionning normally until it freezes it can take 8h to 4h before that happpens
Please help.
i tried connect with ssh on it but it doesn't feel to work, so i m stuck
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
61 Reply
Posts: 2
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-01-07
Re:Archer D7 freeze each day
2018-01-07 20:26:12
Hi guys, I'm part of the club too. Same issue since 3 months and getting worse and worse. Now I'm going to try with the beta firmware meanwhile I wrote to tp-link customer service. Finger crossed...
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#42
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-13
Re:Archer D7 freeze each day
2018-01-10 07:41:12
I have the same kind of problems here with
Firmware Version:0.9.1 0.8 v002e.0 Build 150526 Rel.63088n
Hardware Version:Archer D5 v1 00000000
And I've understood that is something that has to do with my chromecast and when I use to stream from NetFlix app on android for sure.
After that I use it, the router hang up and wifi on 5Ghz dies, it remains the SSID on 2,4Ghz but it doesn't work and the device doesn't answer even on the LAN.
Tp link support in Italy didn't answer me with a beta firmware, they say that's because of the saturation created by the Chromecast. But it seems me a bug..
Firmware Version:0.9.1 0.8 v002e.0 Build 150526 Rel.63088n
Hardware Version:Archer D5 v1 00000000
And I've understood that is something that has to do with my chromecast and when I use to stream from NetFlix app on android for sure.
After that I use it, the router hang up and wifi on 5Ghz dies, it remains the SSID on 2,4Ghz but it doesn't work and the device doesn't answer even on the LAN.
Tp link support in Italy didn't answer me with a beta firmware, they say that's because of the saturation created by the Chromecast. But it seems me a bug..
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#43
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-23
Re:Archer D7 freeze each day
2018-01-10 12:23:51
Looks like a on going problem
http://forums.whirlpool.net.au/archive/2687495 has a reply from TP Link
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#44
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 11
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-11-21
Re:Archer D7 freeze each day
2018-01-11 03:36:40
Dear,
i have made several tests and it seems that the only way to make the router work without freezing is to desactivate 5g with a specific saving.
the following tests have being made.
5g with ac/n active and 2.4g b/g/n active => KO
5g with ac only active and 2.4g b/g/n active => KO
5g with ac/n desactivated and 2.4g b/g/n active => KO
5g with ac only desactivated and 2.4g b/g/n active => OK
the 5g desactivation isn't enough it seems that you need to seperat it entirly from the n wifi mode
my router hasn't freeze even once on these latest 5days, however that only mean that i have bought an expensive N wifi router ! TP-link sucks
i have made several tests and it seems that the only way to make the router work without freezing is to desactivate 5g with a specific saving.
the following tests have being made.
5g with ac/n active and 2.4g b/g/n active => KO
5g with ac only active and 2.4g b/g/n active => KO
5g with ac/n desactivated and 2.4g b/g/n active => KO
5g with ac only desactivated and 2.4g b/g/n active => OK
the 5g desactivation isn't enough it seems that you need to seperat it entirly from the n wifi mode
my router hasn't freeze even once on these latest 5days, however that only mean that i have bought an expensive N wifi router ! TP-link sucks
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#45
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 3
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-01-13
Re:Archer D7 freeze each day
2018-01-13 18:59:10
leongohan wrote
I have the same kind of problems here with
Firmware Version:0.9.1 0.8 v002e.0 Build 150526 Rel.63088n
Hardware Version:Archer D5 v1 00000000
And I've understood that is something that has to do with my chromecast and when I use to stream from NetFlix app on android for sure.
After that I use it, the router hang up and wifi on 5Ghz dies, it remains the SSID on 2,4Ghz but it doesn't work and the device doesn't answer even on the LAN.
Tp link support in Italy didn't answer me with a beta firmware, they say that's because of the saturation created by the Chromecast. But it seems me a bug..
This is what they answered me:
Gentile Cliente,
il problema è originato dalle recenti modifiche ai client per arginare la falla KRACK.
Stiamo preparando un firmware che risolva il problema, occorrono alcune settimane affinchè superi tutte le fasi di test.
Nel frattempo La preghiamo di mantenere disabilitata la rete a 5GHz.
English: the problem is caused by recent updates on clients (I guess android devices but maybe also win10 laptops) to fix the KRACK issue. We're working on a firmware to solve the problem, but it'll be some weeks until it passes the necessary tests. In the meantime, please keep the 5ghz network disabled.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#46
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 14
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-19
Re:Archer D7 freeze each day
2018-01-15 09:59:56
Bạn có thể khởi động lại xem !!!!
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#47
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-13
Re:Archer D7 freeze each day
2018-01-16 21:35:53
It's official, it's a bug generated by the Chromecast
https://9to5google.com/2018/01/15/google-chromecast-home-wifi-outage/
So far probably we have only to wait for a firmware update from Google and maybe patch from modem vendors I think.
https://9to5google.com/2018/01/15/google-chromecast-home-wifi-outage/
So far probably we have only to wait for a firmware update from Google and maybe patch from modem vendors I think.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#48
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-18
Re:Archer D7 freeze each day
2018-01-17 15:46:22
install beta , wait for the next official update
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#49
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 2
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2018-01-17
Re:Archer D7 freeze each day
2018-01-17 22:55:37
brab84 wrote
I'm starting to think that issue comes from Android 8.1. It's happening since i updated my Nexus 6p to it.
Indeed also some netgear devices seem affected: https :// community.netgear.com/t5/Orbi/Android-8-Crashes-Orbi/m-p/1452347/highlight/true
I've been working with Tech Support. They say they tracked the issue to an Android OS update in the area of cast controls. They provided me with a beta firmware which they say fixes the issue for my Archer C1200 and they are planning to release an official update soon. I recommend people still having issues contact Tech Support and ask for the beta firmware. This is the link they gave me but I'm not sure if it's the same for other routers: http://support.tp-link.com/f/115bd6f0b9/?dl=1
I will report if I still have the issue.
Thanks
I've been working with Tech Support. They say they tracked the issue to an Android OS update in the area of cast controls. They provided me with a beta firmware which they say fixes the issue for my Archer C1200 and they are planning to release an official update soon. I recommend people still having issues contact Tech Support and ask for the beta firmware. This is the link they gave me but I'm not sure if it's the same for other routers: http://support.tp-link.com/f/115bd6f0b9/?dl=1
I will report if I still have the issue.
Thanks
Awesome, great to see people communicating to work this thing out. I also have an Archer D7 with the same problem, and also had a bit of an idea that it could be my Google Pixel (and now my Pixel 2 XL) causing it as it would almost always happen as soon as I check my phone after a long interval of inactivity (e.g. when I wake up). I run a mining rig at home so I'm able to track exactly when the router "freezes". I was so close to replacing it with another modem router until I came across this, so thank you everyone. I will disable 5Ghz for now and I hope it won't happen as often. Hopefully both Google and TP Link will release updates soon.
It's official, it's a bug generated by the Chromecast
https://9to5google.com/2018/01/15/google-chromecast-home-wifi-outage/
So far probably we have only to wait for a firmware update from Google and maybe patch from modem vendors I think.
Curious; I've had my Chromecast for over a year now but this problem only started happening recently.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#50
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 4
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-12-13
Re:Archer D7 freeze each day
2018-01-23 20:27:23
Google is rolling up update that fix this issue
https://support.google.com/googlehome/answer/7634752?hl=en&ref_topic=7071995
And infact the problem was not only for Chromecast, yesterday on my D5 it happened even with only the android device using Netflix and when the Chromecast was turned off. The question is only to understand when it will delivered on your android device.
https://support.google.com/googlehome/answer/7634752?hl=en&ref_topic=7071995
And infact the problem was not only for Chromecast, yesterday on my D5 it happened even with only the android device using Netflix and when the Chromecast was turned off. The question is only to understand when it will delivered on your android device.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#51
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 11
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-11-21
2017-11-21 23:03:43 - last edited 2021-10-09 09:07:16
Posts: 11
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2017-11-21
Information
Helpful: 0
Views: 7439
Replies: 61
Voters 0
No one has voted for it yet.
Tags
Related Articles
Archer D7
482
0
Archer D7
509
0
Freeze issue
884
0
Problems freeze ARCHER C9
1064
0
Archer D7 crashing?
679
0
Archer D7 cutout
450
0
Report Inappropriate Content
Transfer Module
New message