Deco M5 unit dead overnight

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Deco M5 unit dead overnight

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15 Reply
Re:Deco M5 unit dead overnight
2021-06-01 02:08:38

@DaleAbella 

Hi, did your Deco also on longer power on?

Have you tried reset?

Was there any power outage or any firmware upgrade recently?

If nothing abnormal and the Deco lost power for no reason, please feel free to contact the local support team for warranty service;

Thank you very much.

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#12
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Re:Deco M5 unit dead overnight
2021-06-01 05:19:40

@TP-Link yes it takes a long time to power on. Tried resetting yet still the same and it took some time since tne unit takes some time to turn on. 
local support team can't determine which distributor sold it for the warranty. Gave them the serial nos already. This was a local purchase due to the nyc sticker on the unit.  This was given as a gift just recently. 

 

its quite disappointing. 

TP-Link wrote

@DaleAbella 

Hi, did your Deco also on longer power on?

Have you tried reset?

Was there any power outage or any firmware upgrade recently?

If nothing abnormal and the Deco lost power for no reason, please feel free to contact the local support team for warranty service;

Thank you very much.


 

 

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#13
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Re:Deco M5 unit dead overnight
2021-06-01 09:08:17

@DaleAbella 

Hi, Thanks for the update.

So the current issue is that Deco could be powered on but it took a long time to power on, like 5-6mints or even longer?--can I have a video clip of that?

By the way, did you use the original power adapter?

 

 

 

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#14
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Re:Deco M5 unit dead overnight
2021-06-01 21:55:23

 

TP-Link wrote

@DaleAbella 

Hi, Thanks for the update.

So the current issue is that Deco could be powered on but it took a long time to power on, like 5-6mints or even longer?--can I have a video clip of that?

By the way, did you use the original power adapter?

 

 

 

@TP-Link  yes about that time. Yes adaptor and lan cable came out of the box. Will post a video of it. 

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#15
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Re:Deco M5 unit dead overnight
2021-06-03 22:46:04

@TP-Link here

File:
trim.21B5B14E-50F5-4D73-8401-AF50706E72AF.MOVDownload
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#16
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