my 2nd laptop resets the router

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my 2nd laptop resets the router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
my 2nd laptop resets the router
my 2nd laptop resets the router
2018-07-24 14:42:40
Model :

Hardware Version :

Firmware Version :

ISP :

we have 2 laptops; msi and dell. our router is td8961N
- when we connect internet just with msi and other devices like tv..etc there is no problem, internet works fine.
- dell can connect internet via mobile hotspot
- when dell is closed we can use the internet properly
- when dell is connected with wifi it resets router in 5 min frequency
- when dell and msi both connected to hotspot there is no problem
- when dell is connected to hotspot and msi connected to wifi router resets itself again

we were connecting internet together 2 months before without problem( it was on a different home and a different router)

we are researching it for 2 weeks and cant find a solution yet if you can help we will be appreciated.
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#1
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3 Reply
system log
2018-07-25 13:42:36
7/24/2018 1:5:13> PPPoE: Send PADI
7/24/2018 1:5:44> Last errorlog repeat 3 Times
7/24/2018 1:5:44> Call Failed
7/24/2018 1:5:46> PPPoE: Send PADI
7/24/2018 1:6:17> Last errorlog repeat 3 Times
7/24/2018 1:6:17> Call Failed
7/24/2018 1:6:19> PPPoE: Send PADI
7/24/2018 1:6:50> Last errorlog repeat 3 Times
7/24/2018 1:6:50> Call Failed
7/24/2018 1:6:52> PPPoE: Send PADI
7/24/2018 1:7:23> Last errorlog repeat 3 Times
7/24/2018 1:7:23> Call Failed
7/24/2018 1:7:25> PPPoE: Send PADI
7/24/2018 1:7:32> Last errorlog repeat 2 Times
7/24/2018 1:7:32> PPPoE: Recieve PADO
7/24/2018 1:7:32> PPPoE: Send PADR
7/24/2018 1:7:33> PPPoE: Recieve PADS
7/24/2018 1:7:37> PAP Authentication Successful
7/24/2018 1:7:37> ppp_ready: ch:804dae34, iface:80405a04
7/24/2018 1:7:37> PPP get IP Address:188.119.49.74
7/24/2018 1:7:37> PPP gateway:172.17.1.12
7/24/2018 1:7:37> PPP subnetmask:255.255.255.255
7/24/2018 1:7:37> PPP primary DNS:193.192.98.8
7/24/2018 1:7:37> PPP secondary DNS:212.154.100.18
7/24/2018 1:7:37> SNMP TRAP 3: link up
7/24/2018 1:7:37> Accept() fail
7/24/2018 1:7:56> Last errorlog repeat 1 Times
7/24/2018 1:7:56> netMakeChannDial: err=-3000 rn_p=804835a0
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#2
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Re:my 2nd laptop resets the router
2018-07-26 19:02:01
I think its a router's issue. You should check your router's configuration first if still faces the same problem then i recommend you to call your ISP.
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#3
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Re:my 2nd laptop resets the router
2018-07-27 07:04:06
It could be your router or a problem on your line to ISP.
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#4
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