VR 900V3 keeps getting PPP1 error daily at the same time?

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VR 900V3 keeps getting PPP1 error daily at the same time?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VR 900V3 keeps getting PPP1 error daily at the same time?
VR 900V3 keeps getting PPP1 error daily at the same time?
2019-02-27 03:35:14
Model: Archer VR900  
Hardware Version: V3
Firmware Version: 0.2.0 0.9.1 v0069.0 Build 170303 Rel.59897n

For at least the last fortnight I've been getting these dropouts, now the line appears to stay up but for reason I'm getting these PPP1 error's it's getting really annoying, any ideas please?

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#1
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Re:VR 900V3 keeps getting PPP1 error daily at the same time?
2019-02-27 08:54:57

Hi,

 

Where did you get this erroe message? Does it show on the modem's management page or on the system log?

 

When you get that error message, do you still have internet access from the modem? What's the light status on it?  If it is possible, please send us the whole Advanced>>status page and the error message page, we will check it. 

 

And you can also factory reset this modem and reinstall it have a try. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Re:VR 900V3 keeps getting PPP1 error daily at the same time?
2019-02-27 22:57:27 - last edited 2019-02-27 23:07:29

I've already done a factory reset to see if it fixed it although it hasn't helped. The error message is in the system log, as I checked it because I noticed it happening. When I get the error message I have no access to the internet although it doesn't say my line has dropped. I don't know what the light status is as I'm never near the router when it happens, although I am connected via Ethernet.

 

I've added the whole log from the last few days, although I didn't get one from before the factory reset :( (removed my ISP username from the posts though).

 

PS. Thanks for responding to me so quickly, much apprechated!

 

EDIT: One thing that has changed since this has been happening we've had a guest login (on the guest login), I reset the router hoping to test it but my brother let the guest login again before I had a chance to test, just wondering if this could have anything to do with it, as it's the only thing I can think of, I also got into contact with the ISP and they said the line looks okay, just to rule that out.

File:
log (1).txtDownload
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#3
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Re:VR 900V3 keeps getting PPP1 error daily at the same time?
2019-03-02 07:03:56 - last edited 2019-03-02 11:07:45

Got any ideas on what is causing this? Still happening, hoping to get the ISP provided router/modem out of the loft soon and give that a shot. I'm starting to get issues with the wi-fi telling me I've put the wrong password in, once I've given it a reboot it'll be okay, might try disconnecting the guest network soon.

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#4
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Re:Re:VR 900V3 keeps getting PPP1 error daily at the same time?
2019-03-03 03:04:42

Hi Cheeki,

 

Please try to change the router's DNS to 8.8.8.8 and 8.8.4.4, change the wireless name and password to another one, channel to 1 or 6 or 11, and channel width to 20MHz. 

 

When the issue happens again, try to ping 192.168.1.1 on the client, and send the reuslt and this BBS link to support@tp-link.com. There will be technician deal with your case.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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