Deco M5 won’t turn on only 5 days old

Deco M5 won’t turn on only 5 days old
Deco M5 won’t turn on only 5 days old
2019-03-13 08:39:19
Model: Deco M5
Hardware Version:
Firmware Version:

My 3 deco M5’s are only 5 days old and one won’t power one its led is blank and I tried the power brick from another unit with no luck.

 

is this basically dead?

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#1
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7 Replies
Re:Deco M5 won’t turn on only 5 days old
2019-03-13 11:03:32

Hey, you can use different power adapter to give it a go; or you can hard reset the Deco M5 by holding the reset hole for 1s.

If still the same, I'm afraid that the deco is just dead. You may contact the tech support to check the warranty.

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

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#2
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Re:Re:Deco M5 won’t turn on only 5 days old
2019-03-13 19:55:25

Hi

 

I tried both and no luck.

 

i guess I’ll take it back

 

thanks

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#3
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Re:Re:Re:Deco M5 won’t turn on only 5 days old
2019-03-14 01:37:56

ooh, what a pity.

You can get a replacement or return it back.

 

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Re:Re:Re:Deco M5 won’t turn on only 5 days old
2020-03-10 14:14:49

@Anton L.Z. 

 

if warnty not apply and i can't return it. how to fix it or how to open the plastic case?

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Re:Re:Re:Deco M5 won’t turn on only 5 days old
2020-03-12 08:54:57

@Hisham_A 

 

You can change another socket to plug it first, and you can change another power adapter for other units to give it a go.

 

You can contact the local tech support to verify whether it is still under warranty at the manufacturer's end. It is not suggested to open the cover cause it will be against the warranty. 

 

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Re:Re:Re:Deco M5 won’t turn on only 5 days old
2020-03-12 09:56:38

@Kevin_Z 

 

As I saed before it's out of warnty I contact both manufacturer and the store, so I will lose it any way.now do you now how to open the plastic case? 

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Re:Re:Re:Deco M5 won’t turn on only 5 days old
2020-03-13 02:17:27

@Hisham_A 

 

There is a clear sign that the two parts covered tightly around the Deco M5, you can tear apart the router by separating the two parts. 

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#8
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