Deco M5 connection issues immediately after updating to 1.2.5
*NOTE* If your Deco app shows you are running 1.2.4 and it is up to date this post does not apply to you. The post below only pertains to users who updated to 1.2.5 through the Deco app. Following the procedure below while you are on 1.2.4 may cause unintended problems.
We have received inquiries by customers of connection issues soon after updating to the latest release of the firmware for the Deco M5.
In general, customers may encounter the following two types of situations:
1. After upgrading to the firmware ver 1.2.5, one of the Deco unit cannot be added to the Deco network. And when the customers try to re-add the Deco unit to the network, it will pop up "Too Far" even if the problematic Deco unit is actually very close to the main Deco.
2. After upgrading to the firmware ver 1.2.5, the performance of the whole Deco system will become not that good as it used to be. And some of the clients may drop out. When trying to reconnect, you may get the error message "Incorrect password".
Solution: Please upgrade the latest firmware for your Deco on Deco app.
If you still are experiencing connection issues, please send an email to: email@example.com