Alexa with deco M5

Alexa with deco M5
Alexa with deco M5
2019-04-29 02:17:28 - last edited 2019-07-06 17:10:14
Model: Deco M5
Hardware Version: V2
Firmware Version: 1.2.8

Hello,

 

I set up my deco system conected through a modem and I turned off the wi fi  from my modem. All my devices are conected to my deco wifi and are working correctly except one sonos speaker with Alexa.

 

The speaker is connected to my deco wifi and is connected to internet, I can talk with her but some skills are not working: 

 

- News skill.

- Play music form spotify.

- Search thing from internet.

 

Thanks for your help! 

 

 

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#1
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1 Accepted Solution
Re:Re:Re:Re:Re:Re:Alexa with deco M5-Solution
2019-07-06 17:10:09 - last edited 2019-07-06 17:10:14

Hi Kevin,

 

Is working now, I deleted the Sonos skill in alexa app and installed again.

 

all the skills are working correctly.

 

thanks for your answers and support

 

Ricardo

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#7
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7 Replies
Re:Alexa with deco M5
2019-04-29 06:34:16

Hi,

 

Do you have the same issue with the sonos speaker/alexa connected to the modem's wifi?

 

Is there any error message if it cannot execute these skills? 

 

Please simplify the network topology to give it a go, that is to say, power on the main Deco only and test whether it works. 

 

Besides, you can disable the antivirus on the Deco app to have a try.

 

Any updates, please let me know. 

 

Nice day. 

 

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#2
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Re:Re:Alexa with deco M5
2019-04-29 14:55:15

Hello Kevin,

 

No, I dont have those issues with the sonos alexa speaker conected directly to wifi's modem, it works good when is conected directly. 

 

I already tried to turned off the anti virus and its still with the issue. 

 

Thanks! 

 

Ricardo

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#3
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Re:Re:Re:Alexa with deco M5
2019-05-05 10:11:02

Hi,

 

It is suggested to change the operation mode to access point mode and then connect the speaker to the Deco wifi and do a comparison test.

 

Any updates, please let us know.

 

Have a nice day. 

 

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#4
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Re:Re:Re:Re:Alexa with deco M5
2019-07-04 23:07:28

Hello, I also tried and still not working. It’s only working good when I connect my sonos speaker directly to my modem.

 

help!

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#5
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Re:Re:Re:Re:Re:Alexa with deco M5
2019-07-05 07:35:59

Hi,

 

Try to simplify the network to give it a shot, in other word, connect the modem--main Deco--Sonos speaker only and test its performance. 

 

Meanwhile, is there any suggestions from the tech support of the speaker? 

 

Good day. 

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#6
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Re:Re:Re:Re:Re:Re:Alexa with deco M5-Solution
2019-07-06 17:10:09 - last edited 2019-07-06 17:10:14

Hi Kevin,

 

Is working now, I deleted the Sonos skill in alexa app and installed again.

 

all the skills are working correctly.

 

thanks for your answers and support

 

Ricardo

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#7
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Re:Re:Re:Re:Re:Re:Re:Alexa with deco M5
2019-07-08 01:49:29

Hi Ricardo, 

 

Thanks for your feedback. Glad to hear that it works fine now. 

 

You can enjoy the internet and smart life with these products.

 

If need any further help, do not hesitate to contact us. 

 

Nice day. 

 

 

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#8
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