Hi,

Can you get internet from the modem directly when the Deco units stop working?

Any error message pops up on the Deco app? Please show us a picture of it. 

Please simplify the network topology, that is to say, power on the main Deco only and test whether you have the same issue. 

Please tell me your TP-Link cloud ID as well.

Besides, please show us a picture of the open SSID you saw. 

Thanks in advance, and have a nice day. 

janoosti wrote

Previously i was running on 1.2.4 - Not a single issue in > 6 months! (so very stable connections, no disconnecting nodes, no disconnecting clients => rock solid)

 

Immediately after the update to 1.2.8 the nodes became very unstable:

 

My setup

Modem ------->Main Deco

Node 1 -> Wireless connnected to Main deco / Node 2

Node 2 -> Connected with ethernet to Main Deco

 

With unstable i mean:

- Mutilple times per day 1, one or more nodes are disconnected.

- Sometime the nodes blink red, sometimes they the led is green (and only in the app itself you see "disconnected from internet"

-> only thing that fixes the issue: unplug the power from the node, and plug it back in.

 

What i tried so far:

- Resetting nodes (remove from network, and add again)

- Change locations

- Disable fast roaming

 

As others have noted: now i also see an open network "Deco_896C".

I can connect to this network and it will give an internet connection too: not a nice feeling that i have an open network now.

(i disabled fast roaming, guest network, but the open network is still there)

 

As others noted: It would be nice if we could downgrade firmware -> that would be the fastest fix 

 

 

Hi,

Sorry for the trouble caused here. We can do some troubleshooting first. 

Could you please provide us more details:

1. The current network topology/diagram.

2. The model number of the Deco and the light status when the connection drops out/

3. If all the devices stops working at the same time? Can you get internet from the modem directly then?

4. Please try to disable fast roaming, set QoS as standard and clear all the high priority items to give it a go. 

5. Besides, please tell us your TP-link ID also.

Thanks in advance, and have a nice day. 

NoDoubt wrote

I got a absoultely same issue as janoosti after upgrading to 1.2.8. (and I also have M5 V1) I also want to return to 1.2.4 which didn't make any issue.

Hi,

Our engineer will contact you, if you are willing to do further troubleshooting, please notice  your inbox.

Thanks in advance, and have a nice day. 

NoDoubt wrote

1. The current network topology/diagram.

    Modem - Deco M5 (Router Mode) - 2-Slave Deco

2. The model number of the Deco and the light status when the connection drops out/

    Deco M5, All Deco's lights are green when the connection drops out or some devices has a authentification error.

3. If all the devices stops working at the same time? Can you get internet from the modem directly then?

    Not all devices. Sometimes A device are disconnected, sometimes B device are disconnected.

4. Please try to disable fast roaming, set QoS as standard and clear all the high priority items to give it a go. 

    already disable fast roaming, beam forming, and no high priority device. and I tried power-off cycles also.

5. Besides, please tell us your TP-link ID also.

    Although I don't know why you want my TP-link ID, my ID is nova4her@gmail.com

 

Please find a way to retreat my upgrade.

janoosti wrote

Previously i was running on 1.2.4 - Not a single issue in > 6 months! (so very stable connections, no disconnecting nodes, no disconnecting clients => rock solid)

 

Immediately after the update to 1.2.8 the nodes became very unstable:

 

My setup

Modem ------->Main Deco

Node 1 -> Wireless connnected to Main deco / Node 2

Node 2 -> Connected with ethernet to Main Deco

 

With unstable i mean:

- Mutilple times per day 1, one or more nodes are disconnected.

- Sometime the nodes blink red, sometimes they the led is green (and only in the app itself you see "disconnected from internet"

-> only thing that fixes the issue: unplug the power from the node, and plug it back in.

 

What i tried so far:

- Resetting nodes (remove from network, and add again)

- Change locations

- Disable fast roaming

 

As others have noted: now i also see an open network "Deco_896C".

I can connect to this network and it will give an internet connection too: not a nice feeling that i have an open network now.

(i disabled fast roaming, guest network, but the open network is still there)

 

As others noted: It would be nice if we could downgrade firmware -> that would be the fastest fix 

 

 

Hi,

Thanks for your valued reply, we have noted that; and glad to hear that it works now. Congrats. 

Regarding to your requests about the downgrade and the email address, we will forward it to our R&D colleagues and will keep it in mind. We will try our best to provide better customer service. 

For the firmware version of each nodes, we can check them already.

Click the internet icon first and then you will see all the nodes. Click each unit and you will find the current firmware version on the bottom.

Regarding to the connection issue, you can disable the wifi password of the main router and then re-enable it to give it a go. 

Besides, you can try to restart the whole system sequently. From the modem to the main unit and to the slave ones. 

May it help and have a nice day. 

Why did you have to turn off both beam forming and fast roaming? Was it because of the open network problem? How do you know the open network went away if you disabled fast roaming?

Also I think TP-Link need to check the Data Protection Act and GDPR, it is definitely not a good idea to be asking users to post usernames / email address information