Hi,

Below is the instruction to setup the parental control on the Deco products. 

https://www.tp-link.com/en/support/faq/1598/

Meanwhile, how did you try to pause your sons profile? 

And what about the current parental control settings? Please show us some screenshots of the settings page. 

Thanks in advance, and have a nice day. 

hxberto wrote

When I try to pause my sons profile when he’s playing Fortnite on the pc, it simply does not work.

 I have associated to his profile, the lan and WiFi MAC address .

The only way to immediately block is activate the time limit. And when I want to give him back access, just remove the time limit again.

What can I do?

Thanks for explain.

Please do some tests to locate the issue. 

1. In the Diogo profile, there are 3 devices, when pressing the 'pause’ button, can you still get internet on all these 3 devices? 

2. Please try again to pause when your son is playing Fortnite, and pause when he is just visiting a webpage. 

3. Please check the internet access on your son's PC at different times, especially the time around the bedtime you set. Such as 22:00, 23:30, 6:30, 8:00.

Hi,

I have to say your kid is brilliant and did many works to get internet.

For your information, the parental control takes effect based on Mac address; once the mac address changed, it won't work anymore; So does the VPN, the device obtains IP address from the VPN server, not the Deco anymore; 

You can try to recreate the wifi network and password for the Deco wifi, and then the other devices won't be able to connect to the wifi without your permission and password; 

Note: You need ensure that the TP-Link ID password is private, not known by others, otherwise they can get the password via Deco App.

May it help and have a nice day.