Problem with PPoE configuration after line was cut

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Problem with PPoE configuration after line was cut

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

minnionesuarez

2019-05-18 12:51:29

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-05-18

Problem with PPoE configuration after line was cut

2019-05-18 12:51:29

Model: TD-W8961N

Hardware Version: V8

Firmware Version:

Hello guys,

Some days ago a thunderstom cut the ADSL line arriving to my house. After fixing it, the router needed to be configured again.

Here comes the problem.

I am starting the configuration for the Italian TIM line, and from everything I saw online it looks like that the connection needed is PPoE one. I started doing the Quick WAN setup, but it doesn't let me put the PPoE type of connection (it is fixed to PPoA). So when I put the parameters, I confirm and I always see that no Internet connection is working.

The line works but the router light for Internet is always off :( I dont know how to solve. I am a Networks newbie. If anybody (especially from Italy that has experience with Telecom Italia configuration) can help me, I would be really grateful.

Minnione

1 Reply

Kevin_Z

2019-05-20 03:03:01

Posts: 21559

Helpful: 5020

Solutions: 2537

Stories: 21

Registered: 2018-12-24

Re:Problem with PPoE configuration after line was cut

2019-05-20 03:03:01

Hi,

Have you connected the ADSL line to the DSL port of the router? What is the current light status of the router also?

For the connection type dropdown list, can you choose PPPoE manually? If not, please show us a screenshot of it.

Besides, you can hard reset the router by holding the reset button/hole and reconfigure it.

Any updates, please let us know.

Have a good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Problem with PPoE configuration after line was cut

Problem with PPoE configuration after line was cut

Information

Voters 0

Tags