RE360 Network Cannot be found

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

RE360 Network Cannot be found

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AdrianChen

2019-05-23 13:46:47 - last edited 2019-05-23 15:48:25

Posts: 5

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2019-05-23

RE360 Network Cannot be found

2019-05-23 13:46:47 - last edited 2019-05-23 15:48:25

Model: RE360

Hardware Version: V1

Firmware Version: 1.0.2

there are 2 networks that i have a 2.4GHz and a 5 GHz. when i scanned, it can scanned my 5GHz but not my 2.4GHz of my router. However, i managed to set and connect the 5GHz but when i looked for the network in my laptop it is the 2.4GHz network name that it display and connect. But in the app, it cannot find the 2.4GHz network.

how do i resolve the issue so that it can scanned both networks

1 Reply

Kevin_Z

2019-05-27 09:54:08

Posts: 21537

Helpful: 5000

Solutions: 2536

Stories: 21

Registered: 2018-12-24

Re:RE360 Network Cannot be found

2019-05-27 09:54:08

Hi,

First, you can rescan the 2.4GHz multiple times and give it a go, and you can change the wireless channel of the main router's 2.4GHz, like channel 1, 6 or 11.

Second, cause the RE360 is a dual band extender, it will broadcast both 2.4GHz and 5Ghz even though it is connected to the 5GHz only; you can check the use the Tether app to check their wifi network names and confirm it. Or you can use the Tether app to rename both wifi networks.

Any updates, please let us know.

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

RE360 Network Cannot be found

RE360 Network Cannot be found

Information

Voters 0

Tags