Why did you delete both my complaints without giving any explanation?

Why did you delete both my complaints without giving any explanation?
Why did you delete both my complaints without giving any explanation?
2019-06-09 08:45:13 - last edited 2019-06-10 06:10:42
Model: KC100
Hardware Version: V2
Firmware Version:

Why do you think it's appropriate to delete the client's request about issues with your device without getting any explanation on that matter at all? It sounds like TP-Link prefer to hide something from other clients by deleting comments that are not supposed to be known by customers

This is just the worst that a support team can do is to delete topics that they couldn't handle, or they know about that issue and can't do anything with it. But I do have still email copies of those topics.

Probably this topic will be deleted as well. Those customers who will see it, take that into your future consideration about TP-Link brand.

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3 Replies
Re:Why did you delete both my complaints without giving any explanation?
2019-06-10 06:10:17 - last edited 2019-06-10 06:10:42

Hi,

 

We do value your feedback cause we won't delete your customers' threads with no reason. And I find that there is no other post in the EN community; instead, I found that you post some threads in the US community and our engineer replied to you. 

 

Link as below:

https://community.tp-link.com/us/home/forum/topic/162394?replyId=330788 

 

Good day. 

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#2
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Re:Why did you delete both my complaints without giving any explanation?
2019-06-10 21:26:20

Hello there,

 

My other request is still without any answer for a pretty long time already - https://community.tp-link.com/us/home/forum/topic/162396?page=1&t=2019%2F06%2F09%2019%3A58%3A07%20%2B0000

 

I didn't get about EN and US community at all. What does that all mean? Like I thought that EN is an English speaking community and as far as I see US people speaks the same language (ok-ok, almost the same....).

 

If I'm not right, please let me know how can I expedite getting the response fro your team about the product I bought and that doesn't work. And is there any other way how I can deal with such an issues so that I could get a request ID number and estimate any time for your response like it should usually work with any product support?

 

Best Regards,

Artur

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#3
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Re:Re:Why did you delete both my complaints without giving any explanation?
2019-06-11 02:34:26

Hi,

 

The US ocmmunity is isolated, serving the customers in US , while the EN community serves the global users. 

 

Due to jet lag and some other reason, we may delay in response; and for your case, I think Carl is working on it now, you can send a private message to him to get some updates or you can contact our tech support to do further analysis. They will reply to you in time. 

https://www.tp-link.com/us/support/contact-technical-support/#Email-Support 

 

May it help and have a nice day. 

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#4
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