Hi, I emailed you the instruction to downgrade the firmware manually, pplease check your inbox. 

Just let me know if need further help.

Hi,

Appreciate your kindness; while we would love to verify the specific symptoms of each case first and then provide specific answer; as you know, sometimes, downgrade is not suitable or there is a better choice/solution; 

Meanwhile, if the downgrade is needed, we will email you customer the instruction personally to do so; 

Have a nice day. 

Hi,

I confirmed with our engineer, there is another firmware available you can give it a go to fix the current problem, I have emailed you and then you can try to update it manually. 

Any updates, just let me know. 

Bar wrote

Hi Kevin,

I'm having a hard time downgrading the decos.

On windows: It gives me the error when I run the upgrade_GDPR.exe: "NoValidConnectionsError: [Errno None] Unable to connect to port 22 on 192.168.68.103" (I'm sure this is the deco)

On my mac: When I enter all the fields in upgrade_gdpr program, the button does NOTHING...

 

Honestly, worst user experience while downgrading FW I've ever had :(

Hi,

What is the model number? Is it Deco M5? What is the current firmware version?

Please provide more details about the current problem and then we will give you a specific answer.

Thanks in advance, and have a nice day. 

Castle1999 wrote

I am experining the same problem, notably with any connected Apple products and my D-Link water sensor.

Very frustrating to have to reboot the system serval times a day.

Any help would be appreciated 

Hi,

So the current network topology is modem--Main Deco --- 1st slave Deco

                                                                         )))(((/powerline -- 2nd slave Deco?

What is the current firmware version of the Deco units? 

And what is the light status of the Deco nodes when the connection drops out? Any error message on the Deco app? 

How far away between the Deco units? Especially the 2nd slave Deco and the main one. 

Did you try to exchange their location or position to do a comparison analysis? What happened then?

Besides, here is a guidance you can refer to locate the issue. https://www.tp-link.com/support/faq/1454/ 

Good day.

MihaiMihai wrote

Hi, just received today my 3 pieces P7 Deco system, installed all of them with some issues, after finishing and place each of them on a separate floor I started seeing them both slave units (my configuration is a Star one) disconnecting. One of the units is connected to the main one through Ethernet as backhaul, the other one is using the PowerLine adapter (I guess) or the Wi-Fi. How can I downgrade to see if the latest firmware is the problem or the system needs to be returned to Amazon?