Deco M4 - Frequent disconnection of Wireless CCTV camera

Deco M4 - Frequent disconnection of Wireless CCTV camera
Deco M4 - Frequent disconnection of Wireless CCTV camera
2019-07-01 02:58:12
Model: Deco M4
Hardware Version: V1
Firmware Version: 1.0.6 Build 20181203 Rel.38849

At first all 8 Cameras connected. Then some frequent disconnection occurred across. Some failed to reconnect. I try ping but cannot. Have to power cycle each deco to get it connected again. I have disable the fast roaming. And i have fixed ip for all the cameras (in the >.200 range)

 

Any suggestion?

 

Thanks

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#1
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2 Replies
Re:Deco M4 - Frequent disconnection of Wireless CCTV camera
2019-07-01 10:03:08

Hi,

 

Do they stop working at the same time? Or just some of them have the disconnection issue? 

 

What about the light status of the Deco M4 when the camera lost connection? Can other devices get internet from Deco at that point? 

 

Is there any error mesage if they failed to reconnect to the wifi? 

 

How often they lose connection? 

 

Have you ever contacted the tech support of the camera to get some suggestion cause they are more professional about their products. 

 

Good day. 

 

 

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#2
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Re:Re:Deco M4 - Frequent disconnection of Wireless CCTV camera
2019-07-02 00:59:04

hi,

 

at first, (i have total of 8 units)... after restarting the main deco all will connect and responded to ping. But after 5 minutes or so, 1-by-1 started to drop off the grid.

 

The light at the Deco is white, and the apps shows it is healthy. (in the app, how can we see whether the link between deco is in 5Ghz or 2.4Ghz backhaul?)

Other devices like notebook , phone works well... But those streaming suffer a bit of buffering.

 

There is no error message from the camera, if the camera is connected to a network it will have green LED (Which it did even it is not responding to pings).

 

They lose connections after >5 minutes and drop-off 1-by-1. And need to reboot the Main Deco to work again. And once they did, no matter whether you reboot the cameras it will connect but still not responding to ping (if u did not reboot the main deco)

 

the Cameras is working well with TpLink AC3150, but i decide to change to mesh wifi for better coverage.

 

Thanks

Regards

 

 

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#3
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