M7350 Showing.... 'Unknown ISP'

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M7350 Showing.... 'Unknown ISP'

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M7350 Showing.... 'Unknown ISP'
M7350 Showing.... 'Unknown ISP'
2019-07-12 09:12:27 - last edited 2019-07-29 01:19:15
Model: M7350  
Hardware Version: V3
Firmware Version: 1.1.3

Hi

 

I have just subscribed to Iliad for use of a mobile calls and data SIM in Italy.

 

The SIM is working perfectly for data, calls, SMS etc. I have tested everything in an iPhone.

 

BUT when I put the SIM into the M7350, it shows Unknown ISP.

 

Is there something I need to change on the router / hotspot. ?

 

OR...is a Service Provider problem and I need to speak to them ?

 

Any help appreciated .

 

Thank you.

 

 

 

 

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#1
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2 Accepted Solutions
Re:Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'-Solution
2019-07-25 01:59:40 - last edited 2019-07-29 01:19:15

@Easin @Sharky007 

 

It seems that the sim card was detected but no default APN found, therefore no internet works.

 

Please create a profile manually with the APN information to give it a go.

 

First, click here to login to the web UI of the M7350.

 

Then go to Advanced-Dial-up-Dial-up settings page, and click create to do that. 

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:Re:Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'-Solution
2019-07-28 20:17:55 - last edited 2019-07-29 01:19:21

I have make a new APN .

Now it's working.

There was no default APN.

Recommended Solution
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#9
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13 Reply
Re:M7350 Showing.... 'Unknown ISP'
2019-07-15 08:14:34

@Sharky007 

 

With sim card inserted into the M7350, does internet work normal? 

 

There are some ISP info built-in by default, but not all of the available ISP yet. 

 

It is fine if the ISP was detected as unknown ISP, it won't affect the actual performance of the M7350. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-24 10:20:48 - last edited 2019-07-24 10:21:53

I have the same problem. Unknown isp. There have 10 gb data in sim card, but not working. Help please. What's the salutations.. thanks.

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#3
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Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-24 11:13:10

Thank you for your reply.

 

Yes the SIM works perfectly ok in myt iPone. Data, Calls, SMS etc.

 

But the Unknown ISP message shows when in the TP-LINK 7350.

 

You said it might work anyway, but unfortunately it doesnt. I get no data use at all when I connect.

 

I am looking at all teh settings and it says No Default APN found but I dont seem to be able to do anything wioth that.

 

So I really dont know what to do next.

 

Any guidance from anyone would be appreciated.

 

Thanks

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#4
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Re:Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-24 11:14:44
Hi. I didnt find a solution yet. I have replied to Kevin_Z who was kind enoiugh to answer but he felt it should work even with the rror, but it doesnt, so I have given more detail in my reply to him below. Do you have exactly the same problem ? The SIM is fine for data calls etc when used in a phone but not in the M7350 ?
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#5
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Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-24 11:17:49

Sorry, maybe my reply wasnt clear.

 

When the SIM is inserted, NO the internet does not work.

 

My gut feeling is that it is a setting problem, but I cant see what, and some settings I dont seem to be able toc change either.

 

i.e. APN, and auto/manual carrier etc.

 

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#6
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Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-24 11:41:09
Ya exactly same problem. Sim is working in mobile for calls,and& data. But not working in router.
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#7
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Re:Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'-Solution
2019-07-25 01:59:40 - last edited 2019-07-29 01:19:15

@Easin @Sharky007 

 

It seems that the sim card was detected but no default APN found, therefore no internet works.

 

Please create a profile manually with the APN information to give it a go.

 

First, click here to login to the web UI of the M7350.

 

Then go to Advanced-Dial-up-Dial-up settings page, and click create to do that. 

 

May it help. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  4  
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#8
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Re:Re:Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'-Solution
2019-07-28 20:17:55 - last edited 2019-07-29 01:19:21

I have make a new APN .

Now it's working.

There was no default APN.

Recommended Solution
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#9
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Re:Re:Re:Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-29 01:18:48

@Easin 

 

Glad to hear that you got it resolved finally. Congrats.^_^

 

If need more help in the future, do not hesitate to contact us.

 

Nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:Re:Re:Re:Re:Re:Re:Re:M7350 Showing.... 'Unknown ISP'
2019-07-29 02:50:14

Thanks bro.if need anything more surely I ask you.✌️✋

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#11
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