Archer C6 2.4G band stops working, disable then enable restores
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Recently purchased Archer C6 Router running the latest firmware. On 4 occasions the 2.4G WiFi band has stopped working, devices can connect to it but get no network access. Disabling and enabling the 2.4G band on the admin interface restores the connectivity, the 5G band is not affected, a device connected to it is used to reset the 2.4G band.
I used the chat support service to discuss the issue and the suggestion was to change from automatic to a fixed channel for the 2.4G band, this appeared to resolve the issue but it has happened again today, a phone which only works on 2.4G was showing the WIFI as access denied.
is there anything else I can do to resolve this issue.
StuartP
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
We reached the point when people start looking for non TP-LINK replacement... It's been 10 weeks since the very first post in this thread at the problem still remains unsolved... Is it time to give up waiting and/or start online campaign, outside this forum, against poor problem handling by the company?
- Copy Link
- Report Inappropriate Content
Like I said, they aren't gonna fix anything. I contacted them and they gave me the "Fck off" attitude. I am honestly open to suggestions for a dual band Gigabit router from Asus or Netgear in the similar price point.
- Copy Link
- Report Inappropriate Content
I suspect this issue has to do with the maximum number of concurrent Wi-Fi sessions. Does anyone know how many are for this model?
- Copy Link
- Report Inappropriate Content
@Mat2c I have 14 devices between 2'4 and 5 ghz, so I don't think this is the cause. And with 1.2.x was ok.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Updated his post
"Hello all, sorry for all the issues caused by this Archer C6 and it takes long for a fix."
"Edit 2020-09-23: Our developer has provided a new beta firmware for the Archer C6(EU), please try to update your router firmware to this version and monitor its performance if you still encounter the disconnect issue:
https://static.tp-link.com/2020/202008/20200819/ArcherC6v2_eu-up-ver1-3-6-P1[20200819-rel50735].zip"
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I'd like to bring into attention that setting the channel width to 40Mhz fixed the crashes for me. For the last 2 days, it didn't crash nor it gave the "Password incorrect" error on router reboot. It's for 2 days so it may happen in the future. I just wanna inform here to see if it fixes for other too.
- Copy Link
- Report Inappropriate Content
@RedIndianRobin you can see his post on first page, there's a Edit dated 09/23 with the new beta firmware
- Copy Link
- Report Inappropriate Content
40Mhz is not the solution.
Its different for others.
Hope you are on a stable version.
After that point never install any beta.
Just use it and update stable versions.
- Copy Link
- Report Inappropriate Content
Yes I am on stable. And I am not upgrading anymore firmware. It's working fine now including my WDS Bridged router on the 2.4ghz band. No way I am changing firmware lol.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 123546
Replies: 580
Voters 3
