Archer C6 2.4G band stops working, disable then enable restores
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Recently purchased Archer C6 Router running the latest firmware. On 4 occasions the 2.4G WiFi band has stopped working, devices can connect to it but get no network access. Disabling and enabling the 2.4G band on the admin interface restores the connectivity, the 5G band is not affected, a device connected to it is used to reset the 2.4G band.
I used the chat support service to discuss the issue and the suggestion was to change from automatic to a fixed channel for the 2.4G band, this appeared to resolve the issue but it has happened again today, a phone which only works on 2.4G was showing the WIFI as access denied.
is there anything else I can do to resolve this issue.
StuartP
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Kevin_Z I have been using this router for last 1 year. Been dealing with this issue related to 2.4 GHz ever since. I tried the latest beta FW you shared, these aren't stable either. My 2.4 GHz went blank about 5 times today. I changed channel bandwidth to 20 and now to 40. Anything else that you can suggest ?
Why would a problem with basic functionality of the router like this take so long to get fixed ? How long should customers "optimize 2.4 GHz" with beta firmwares? Is this fair for customers who know nothing about firmware or devices like these.
Archer C6 v2.0 | 1.3.6 Build 20201030 rel.60104(4555)
- Copy Link
- Report Inappropriate Content
After installing the beta firmware we provided, did you disable the Onemesh feature on the router? If not yet, please give it a go, then monitor again.
Just to confirm, do you mean the 2.4G network is not stable, and it just disappears? What are the devices connected to the 2.4G network? When it disconnects, can any device 'see' it? Have you tried to reset the router to factory defaults, then reconfigure it from scratch to confirm?
When the 2.4G disappears, how did you recover it, reboot the router? Is the 5G network stable?
Try to enable the 2.4G guest network, connect these devices to it, then monitor if it is stable.
- Copy Link
- Report Inappropriate Content
@Kevin_Z since installing the 1.3.6 20201208 rel 52296 beta firmware I am no longer having issues with 2.4Ghz dropping out, which is good.
Strangely though, I have now noticed the 5Ghz eventually disappears from the available WiFi access points to choose from - this affects multiple Apple and Android devices.
Any ideas please? As others have commented, it seems a long time to not receive an official update since the 2,4ghz issue came to light,
- Copy Link
- Report Inappropriate Content
Have you tried to modify the 5G wireless settings on the C6, such as wireless channel and channel width? It is suggested to run a Wi-Fi analyzer to find a clear channel, then change the channel width to 40MHz, reboot the router and reconnect to the wireless network, then confirm.
BTW, who is your ISP?
Are there any special activity on these Apple and Android devices that connect to the 5G network? Please check if they were added to the block list, you can go to Advanced > Security > DoS Protection page to find it out. If they were added to the blocked list, you may disable the DoS Protection to have a check.
- Copy Link
- Report Inappropriate Content
Thank you. Any idea when the official build will be released?
Or, if the official build file is ready, can it be shared with the community?
Thank you!
- Copy Link
- Report Inappropriate Content
I think the new official firmware is still under testing, please pay attention to the new release on the router web GUI or Tether app.
- Copy Link
- Report Inappropriate Content
Any chance of getting access to the 1.3.6 20201208 rel 52296 firmware?
I am on 1.3.6 Build 20200902 rel.65591(4555) and all my 2.4ghz connected devices lose connection and won't reconnect to the network until I disable and enable the 2.4ghz wifi, this happens several times a week.
- Copy Link
- Report Inappropriate Content
Have you tried the beta firmware we provided on the first page of this thread, which is marked as the Recommended Solution? Will it help?
- Copy Link
- Report Inappropriate Content
@Kevin_Z hello sir i try both latest beta and stable but same problem 2.4ghz internet gone but 5ghz work fine why it take so much to fix router main feature
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 122874
Replies: 580
Voters 3
