can't register my engin voip account

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can't register my engin voip account
can't register my engin voip account
2012-12-18 19:08:24
Region : Australia

Model : TD-VG3631

Hardware Version : V1

Firmware Version :

ISP : Engin


hi there,
i purchased this new modem TD-VG3631 to replace my old one, Finished the internet configuration, it's ok, i can go to internet smoothly.
however when i configured the voip function, i encountered a big problem, even i have entered all info which provided by Engin into your modem, it doesn't work. the status always down..
Very sure it is not my account problem, because if i enter these info into my old modem , it works very well.
can you help me to figure it out ? or it's a faulty product i need to send it back?

Here is the voip info:
Display Name: 02825xxxx
Authentication realm: byo.engin.com.au
Phone No: 0282xxxxx
User ID/user Name: 028xxxxx
SIP Password: xxxxxxx
Registrar Address: byo.engin.com.au
SIP Proxy: byo.engin.com.au
Oubound Proxy: syd.byo.engin.com.au

thanks.
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3 Reply
Re:can't register my engin voip account
2012-12-18 21:30:25
Make sure there is no uncessary info in the VOIP settings page...
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Re:can't register my engin voip account
2012-12-19 10:03:40
Empty the Authentication Realm to have a try. :)
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Re:can't register my engin voip account
2012-12-20 10:10:37
Thanks peter, it worked !!
Now my configuration as below:
Profile name: Engin
Phone No: 0282xxxxx
Display Name: 0282xxxxx
Authentication realm: BLANK!!!
Authentication ID: 028xxxxx
Password: xxxxxxx
Registrar Address: byo.engin.com.au
SIP Proxy: byo.engin.com.au
Oubound Proxy: syd.byo.engin.com.au
All ports: 5060

Hope it can help others. thanks all! ;)
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