can't register my engin voip account
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can't register my engin voip account
Region : Australia
Model : TD-VG3631
Hardware Version : V1
Firmware Version :
ISP : Engin
hi there,
i purchased this new modem TD-VG3631 to replace my old one, Finished the internet configuration, it's ok, i can go to internet smoothly.
however when i configured the voip function, i encountered a big problem, even i have entered all info which provided by Engin into your modem, it doesn't work. the status always down..
Very sure it is not my account problem, because if i enter these info into my old modem , it works very well.
can you help me to figure it out ? or it's a faulty product i need to send it back?
Here is the voip info:
Display Name: 02825xxxx
Authentication realm: byo.engin.com.au
Phone No: 0282xxxxx
User ID/user Name: 028xxxxx
SIP Password: xxxxxxx
Registrar Address: byo.engin.com.au
SIP Proxy: byo.engin.com.au
Oubound Proxy: syd.byo.engin.com.au
thanks.
Model : TD-VG3631
Hardware Version : V1
Firmware Version :
ISP : Engin
hi there,
i purchased this new modem TD-VG3631 to replace my old one, Finished the internet configuration, it's ok, i can go to internet smoothly.
however when i configured the voip function, i encountered a big problem, even i have entered all info which provided by Engin into your modem, it doesn't work. the status always down..
Very sure it is not my account problem, because if i enter these info into my old modem , it works very well.
can you help me to figure it out ? or it's a faulty product i need to send it back?
Here is the voip info:
Display Name: 02825xxxx
Authentication realm: byo.engin.com.au
Phone No: 0282xxxxx
User ID/user Name: 028xxxxx
SIP Password: xxxxxxx
Registrar Address: byo.engin.com.au
SIP Proxy: byo.engin.com.au
Oubound Proxy: syd.byo.engin.com.au
thanks.
