RE305 v3 Not able to connect to 5GHz host network
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My host router from ISP Ziggo in Netherlands and the issue with RE305 v3 is only with connecting to the 5GHz host network on a secured mode. I changed the host router security settings between WPA2-PSK & WPA-PSK/WPA2-PSK and suitably changed it RE305 extender, but no luck with RE305 getting connected on 5GHz network. Only if there was no security set in host router for the 5GHz connection, RE305 is able to connect on the 5GHz network and obviously that cannot be solution due to snooping / unsecure connection. When RE305 does the scanning it is able to find the 5Ghz netwok though. So don't suspect an issue with the 5Ghz channel settings either - it is set to 802.11 a/n/ac mixed mode on channel 48.
I had a different problem with RE305 v1 and exchanged the router with the retailer and just got a new one which was RE305 v3. In fact for 6 months had range extender setup working fine in RE305 v1, but two weeks ago it started giving the problem with no internet connection after you connect to the network on the extendeter. It's a pity that I now have a problem on day 1 with a new RE305 v3 version - does not go well with confidence on the brand
Firmware is also the latest and factory reset is also not helping. Seems to be a bug in the firmware to me (not able to deduce anything else). WPS mode also did not work fyi. Has anyone else faced the issue ?
If there is no solution to this, i might have to dump this all together and go for another brand
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Can I have also the beta firmware. My 305 v3 has stopped working after the latest update
- Copy Link
- Report Inappropriate Content
Hello, could you please provide more information?
What is the current led status of the RE305? What about the hardware and firmware versions?
Please show us a screenshot of the network map page, please click the RE icon.
And what is the model number of the main router and its hardware and firmware?
Thanks a lot.
- Copy Link
- Report Inappropriate Content
I have the same problem - RE305 v3 cannot connect to 5GHz. I tried firmware update and restart but without a change.
I have also bought RE200 and during setup, I realized that RE305 is transmitting at 5GHz but doesn't show information about it in the mobile App even LED diode on the top of the device is still off. After that is seems it works correctly without notifying about successful connection.
- Copy Link
- Report Inappropriate Content
Hi, so can I say that the RE305 works well now? Including 2.4GHz and 5GHz both?
What is the model number of the main router and its firmware version?
Thanks a lot.
- Copy Link
- Report Inappropriate Content
Hi all,
Thanks for your attention. If you have the same issue with the extender's 5GHz, please provide us with the information below so that we can speed up the whole process and try to locate your case and fix it as soon as possible.
1. The model number of your TP-Link extender; and its hardware/firmware version. The LED light status of the current extender.
2. Have you ever configured it with the main router's wifi password? Both 2.4GHz and 5GHz.
3. Try to show us some full screenshots of the settings-status page and settings-network page of the extender once you logged into the web UI.
Note: Please click the extender's icon before you take a snapshot of the status page.
4. Besides, please tell us the model number of the main router and its firmware version.
Thanks for your support and cooperation in advance. Good day.
- Copy Link
- Report Inappropriate Content
same here
it stopped working after the last firmware release
1. The model number of your TP-Link extender; and its hardware/firmware version. The LED light status of the current extender.
RE305 v3.0
1.1.1 Build 20200114 Rel. 45334
2. Have you ever configured it with the main router's wifi password? Both 2.4GHz and 5GHz.
yes
3. Try to show us some full screenshots of the settings-status page and settings-network page of the extender once you logged into the web UI.
Note: Please click the extender's icon before you take a snapshot of the status page.
4. Besides, please tell us the model number of the main router and its firmware version.
it's a vodafone station revolution ITA
- Copy Link
- Report Inappropriate Content
Thanks for your information.
There is an exclamation mark between router and extender, which seems the extender failed to communicate with the router.
Our engineer will email you the firmware, and you can take some time to install and test its performance.
Good day.
- Copy Link
- Report Inappropriate Content
Hi I am having the same exact problem on latest firmware 1.1.1 Build20200114 Rel.45334 Ver:3.0 EU.
I am always losing my 5ghz Wifi despite being in a signal perfect spot according to the app but still I am experiencing this problem a way lot more now. Having bought this product not even 3 months I can tell that 5ghz Wifi is always lacking strength in comparison to the 2.4ghz one is this normal ? Despite numerous updates I am still experiencing this type of problems that make me lose my confidence in this product because it works rather strangely always losing 5ghz connection to the router host exactly the same as the previous users as shown in pics leaving me with an exclamation not being able to connect to 5ghz then it stabilizes after reboots but then again it is massively dropping its connection every 2 days.
SN: 219BB62003296
Main router: Fiber Gateway
- Copy Link
- Report Inappropriate Content
Thanks for your information, and we are sorry for the inconvenience caused here.
We will do some troubleshooting and try to locate this issue and figure it.
1. What is the led status of the RE305 when 5GHz stops working? What about the 2.4GHz and wired connection, do they work well at the same time?
2. Are your devices still connected to the 5GHz but no internet access or it loses connection at all?
3. If you can login to the web UI of the RE305 when 5GHz crashed, please show us a screenshot of the status page and network-DHCP settings page.
4. Besides, what is the model number of your fiber gateway?
Good day.
- Copy Link
- Report Inappropriate Content
1. LED status for 5ghz is down and 2.4ghz is lighted when this problem occurs, today I woke up and my 5ghz connection was dead again.
2. My devices are still connected to the 5Ghz my repeater isn't it is only stable when connecting to 2.4ghz it is the only one that keeps up.
3. I’ve tested 2 types of conditions: 1 where I skip my 2.4ghz connection and only connect with my 5ghz Wifi. 2 where I connect to my 2.4ghz and then my 5ghz Wifi (which is the mode I use the most).
1st condition https://imgur.com/a/HLE0OvY https://pastebin.com/i17LytvW
2nd condition https://imgur.com/a/0W7mncd https://pastebin.com/4jyq9KpV
My FiberGateway model is GR241AG ( ONTRGW1405A025 )
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 26562
Replies: 63
Voters 1
