AC5400 Router loses connections and gives LED controller error
My C5400 router loses the connection to the modem for the internet every thirty minutes for a few seconds (almost one minute). It also seems that the router restarts the WIFI connections. This means that all devices that are connected to the router, such as Google Home, all my smart lamps, etc. must log in again. In the log there is an error message "config importing failed" and this would have to do with the LEDs. I have reset the router to factory settings and the problem remains.
Does anyone know how I can solve this?
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EDIT:
The connection of the 4 UTP ports is also lost. Very irritating when you watch a movie via Plex ed
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Below a copy of the log file:
Hardware Version: ArcherC5400 v2.0
Software Version: 1.2.2 Build 20170912 rel.56240
2019-08-08 15:50:45 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:50:45 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:45 led-controller[1213]: <6> 288051 Start to run WAN1_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288004 WAN1_ON is found
2019-08-08 15:50:45 led-controller[1213]: <7> 288003 Led rule name is WAN1_ON
2019-08-08 15:50:45 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:44 led-controller[1213]: <6> 288051 Start to run WAN0_OFF
2019-08-08 15:50:44 led-controller[1213]: <7> 288004 WAN0_OFF is found
2019-08-08 15:50:44 led-controller[1213]: <7> 288003 Led rule name is WAN0_OFF
2019-08-08 15:50:44 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:50:44 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:50:44 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:50:44 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:50:44 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:49:48 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run WAN1_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 WAN1_ON is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN1_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run WAN0_OFF
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 WAN0_OFF is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is WAN0_OFF
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:48 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:49:48 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:49:48 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <3> 288753 Config importing failed
2019-08-08 15:49:47 led-controller[1213]: <7> 288009 Failed to read WAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run WAN1_OFF
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 WAN1_OFF is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN1_OFF
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run WAN0_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 WAN0_ON is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is WAN0_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
2019-08-08 15:49:47 led-controller[1213]: <6> 288051 Start to run LAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288004 LAN_ON is found
2019-08-08 15:49:47 led-controller[1213]: <7> 288003 Led rule name is LAN_ON
2019-08-08 15:49:47 led-controller[1213]: <7> 288001 Receive data length = 132
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after like 15 days of email with the support
they ask so much questions and photos of the router
software and hardware
i end up with a link of latest frimware thats already in my router
i realy change my thought about tp-link
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samunski wrote
after like 15 days of email with the support
they ask so much questions and photos of the router
software and hardware
i end up with a link of latest frimware thats already in my router
i realy change my thought about tp-link
I uninstalled the latest firmware and kept the beta
1.2.4 Build 2018525 rel 55808(5553).
Alty it has DHCP client name space issue but a lot stable than the new one. I have asked tplink support to convert this beta to normal one and every time they leave the fix out and release a new version.
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Edit: I found the reason for my problem - it wasn't the Led Controller but rathe the 'whitelist' settings. I believed it would be for the local or remot router access but actually the list was who could access the router and who couldn't. So please ignore my post below :-)
I got a similar problem as described above... out of the blue some devices aren't able to connect to the router anymore (C5400, V2). The log file showed similar LED controller messages.
The difference however is that my WAN connection is stable but some clients can't connect to the Wi-Fi network - this just happened out of the blue, without me or anybody else having changed something. I tried using DHCP or fixed IP, on 2.4 or 5 Ghz mode, etc. (various different settings)
However the mysterious thing is that my Mac and my Huawei P10 Plus both are able to connect and only these 2 devices are able to get the 5Ghz mode. So I disabled both 5Ghz modes and just left the 2.4Ghz mode on, but, unfortunately my Mac and the P10 Plus were able to connect, even after a reboot.
I read that somebody managed to avoid the LED error by using a beta firmware ( I am using the latest one: 1.2.5 Build 20190411 rel 52981). Could somebody from TP-Link please send me the beta firmware to the email address linked to this account?! Appreciate it.
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I experienced similar problems with my AX20 router.
I had to explicitly set the WAN port speed to 100 Mb/s (default = Auto).
The log file still contains some errors, but on average less than 1 per day.
Hope this helps
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