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Archer C60 unable to login via IP address

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Archer C60 unable to login via IP address

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Archer C60 unable to login via IP address
Archer C60 unable to login via IP address
2019-08-13 18:43:45 - last edited 2021-05-11 02:28:51
Model: Archer C60  
Hardware Version:
Firmware Version:

I'm trying to login to my router using its IP address so I can change some of the advanced settings. However, when I type the email/password and click 'Log In' I get a popup after a few seconds saying "Request timed out.". I can log in using the android app so know that the email/password are both correct but am limited as to what settings I can change.

 

Thanks in advance if anyone can help!

Simon

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1 Accepted Solution
Re:Re:Re:Re:Archer C60 unable to login via IP address-Solution
2019-11-02 23:13:56 - last edited 2021-05-11 02:28:51
Ok so it was an NTP issue! FYI what causes this is the time/date being wrong on the c60. It cant connect to the tplink cloud server to confirm the admin username and password if c60's time and date is out .The NTP server's listed in its settings should help it keep correct time , but in my case they didnt (when I finally did get in the date was august 2016!!!). THE FIX FOR THIS!! is to disconnect the c60 from the internet (i.e. literally unplug the internet router cable) , this makes the c60- fall back to stored credentials , which lets you connect in. (you can plug the internet cable back in then) Then ..under advanced -> system tools-> time settings you can either set the date manually or add in working NTPs (eg : 0.pool.ntp.org) , then hit obtain, the time should update, then hit save. I'm just adding this here incase anyone has this problem in future.
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Re:Archer C60 unable to login via IP address
2019-08-14 02:59:20

@Smithy6682 

 

Please reboot the Archer C60 first; and then try to access the web UI.

 

Meanwhile, is Archer C60 detected as a local device or cloud device on the Tether app? Try to use the default login username and password to give it a go which are both admin. 

 

Or you can change another web browser or device to access it. 

 

Still the same, please reset the router by holding the reset button/hole for 10s with it powered on and then try to change another NTP server and bind the router to the TP-Link ID back. 

 

May it help and have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C60 unable to login via IP address
2019-08-14 19:10:37

Having exactly the same issue , C60 ..have restarted the router completely but exactly the same thing happens , type in username and password and hit enter and after about 10 - 20 seconds it comes up with a 'request timed out' message .

same with when connecting from a different browser (tried Chrome and Edge), and also from a different machine on the same network.

Same when connecting via tplinkwifi.net or ip address.

Can connect in with the tether app as a local device so username and password is fine

 

 

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#3
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Re:Re:Archer C60 unable to login via IP address
2019-08-15 01:25:17

@bob_l 

 

What are the username and password you used? If Archer C60 was detected as a local device on Tether app, try to use default ones, which are both admin. 

 

Still the same, you can hard reset it by holding the reset button/hole for 10s with the router powered on and relogin.

 

After that, you can change another NTP server and correct the time settings of the router. 

 

May it help and have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Re:Re:Archer C60 unable to login via IP address
2019-08-20 09:28:43

hi 

the default password /username admin/admin  isnt going to work here , as its'll only accept an email address as a username

(anything else just gives an invalid email format message)

I'd rather not hard reset the modem yet as It means I'll have to set it up from scratch with my internet router and setup ports etc again which is a big job

Is there a way to telnet onto it to reset the ntp settings ?

(if its a time server issue thats causing the problem)

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Re:Re:Re:Re:Archer C60 unable to login via IP address
2019-08-21 01:11:50

@bob_l 

 

Hello, the Archer C60 does not support telnet. And as my knowledge, it has nothing to do with the NTP settings.

 

Meanwhile, you mentioned that the username should be an email address, may I know have you ever bound this Archer C60 to your TP-Link cloud account? 

 

If so, you can give it a go; otherwise, I'm afraid that we have to hard reset the router to access the web UI.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Re:Re:Re:Archer C60 unable to login via IP address-Solution
2019-11-02 23:13:56 - last edited 2021-05-11 02:28:51
Ok so it was an NTP issue! FYI what causes this is the time/date being wrong on the c60. It cant connect to the tplink cloud server to confirm the admin username and password if c60's time and date is out .The NTP server's listed in its settings should help it keep correct time , but in my case they didnt (when I finally did get in the date was august 2016!!!). THE FIX FOR THIS!! is to disconnect the c60 from the internet (i.e. literally unplug the internet router cable) , this makes the c60- fall back to stored credentials , which lets you connect in. (you can plug the internet cable back in then) Then ..under advanced -> system tools-> time settings you can either set the date manually or add in working NTPs (eg : 0.pool.ntp.org) , then hit obtain, the time should update, then hit save. I'm just adding this here incase anyone has this problem in future.
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#7
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Re:Re:Re:Re:Archer C60 unable to login via IP address
2020-01-11 23:24:14

@bob_l THank you SO MUCH for this!

I've just got off chat with TP-Link support who would only recommend resetting the router. As I have a smart home with 30+ devices that was a bit of a no no.

This worked a treat.

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#8
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Re:Re:Re:Re:Archer C60 unable to login via IP address
2021-05-10 12:53:39 - last edited 2021-05-10 12:56:48

Thanks Bob, this got me on! Why is it that the company responsible never give the useful/correct answer to workaround flaws they designed-in to their products, so we have to rely on other users who've been put through the same unnecessary hell? Terrible design choice: "If you don't know the time, assume the date is 2016. if it's not 2016 (which it never will be again) then close off most of your functions".

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#9
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Re:Re:Re:Re:Archer C60 unable to login via IP address
2021-05-10 14:11:36
Hi , thanks! Devils advocate on this , a lot of internet access errors that happen due to time and date being wrong usually relate to security certs , so that's probably why it cant connect . A fallback where its uses local credentials if it cant connect (and the date is 2016 or less) would be perfect , but probably a security risk. The 'hard reset' option is a bit of a nuclear bomb of a fix ,but support technicians tend to be told to use it in cases like this (as they could spend a long time trying various fixes when it turns out to be something a user did in the firmware settings ) , I was a support tech years ago , and while I always tried to avoid the scorched earth fix , sometimes I had to recommend using it . Still though now support know the workaround I used they can suggest that!
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#10
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Re:Archer C60 unable to create an admimnistrator password
2022-02-12 08:08:05

@Smithy6682 Hie i am failing to create an administrator password 

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