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Default gateway problem

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Default gateway problem

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ALSayegh

2019-08-13 20:24:53

Posts: 2

Helpful: 1

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Registered: 2019-08-13

Default gateway problem

2019-08-13 20:24:53

Model: Archer C5400

Hardware Version: V2

Firmware Version:

I keep having issues with multiple devices keep getting "no internet" , the connection drops and when i try to fix it , it shows "default gateway not available". I even reset the router and configure it again. All settings are on default

2 Reply

Kevin_Z

2019-08-14 03:10:37

Posts: 21750

Helpful: 5134

Solutions: 2565

Stories: 21

Registered: 2018-12-24

Re:Default gateway problem

2019-08-14 03:10:37

@ALSayegh

Sorry for the trouble caused, we will do some troubleshooting and try to fix it.

May I know who is your ISP?

What is the light status of the C5400 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.

When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/

At that time, please login to the web UI of the Archer C5400 and take a full screenshot of the Advanced-status page; and go to advanced-system tools-system log to save and export it to us.

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

ALSayegh

LV1

2019-08-18 20:20:44

Posts: 2

Helpful: 1

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Registered: 2019-08-13

Re:Re:Default gateway problem

2019-08-18 20:20:44

Hi @Kevin_Z

thanks for reply

my ISP is etisalat

at time of issue it appears my router is connected as light is on plus the status shows the same. See the picture below. The devices shows that they don’t have ip address

also I took screen shot from mobile app , as you can see in picture I have two routers. C5400X acts as access point connected via cable. And

As per picture it shows it’s connected to internet as my mobile was connected via data.

I’m attaching system log

File:

syslog-2017-09-12.logDownload

Default gateway problem

Default gateway problem

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