Can’t log in to the Deco app

Can’t log in to the Deco app
Can’t log in to the Deco app
3 weeks ago

On my IPhone X I have installed the Deco app. 

It worked fine earlier. 

Suddenly it told me “Log in failed, try again”.

 

I’ve changed my password a couple of times without success. 

 

Version on of the app TP-link Deco” is 1.9.6

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#1
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4 Replies
Re:Can’t log in to the Deco app
3 weeks ago

@BoBest 

 

What is the OS version of the iPhoneX? And what is the model number of the Deco?

 

When you failed to login  to the Deco app, can you get internet from the Deco with iPhone connected to the wireless? 

 

Have you tried to change another smart phone to give it a go?

 

Best regards. 

 

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#2
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Re:Re:Can’t log in to the Deco app
3 weeks ago

IPhone X OS version is 12.4

Deco model:M5

 

Just to clarify: I have problem to access the Deco app on my IPhone. 

The Deco system works perfectly fine. 

 

//Bo

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#3
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Re:Re:Can’t log in to the Deco app
3 weeks ago

I have now tried to use the TP-Link Deco app on another smart phone, an IPhone 8 with the latest OS. 

Same result “login failed”.

 

I have no problem to access the Wi-fi on my IPhone. It works perfect. 

The only issue is the app. 

 

IOS: 12.5

deco M5

 

kind regards//Bo

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#4
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Re:Re:Re:Can’t log in to the Deco app
3 weeks ago

@BoBest 

 

Hello, thanks for your reply. 

 

To locate the issue and fix it, would you please confirm the app version? Is it 1.9.6 or 1.9.5? As my knowledge, the latest one should be 1.9.5.

 

Meanwhile, please try to connect your iPhone to the Deco's network and use the cellular data to login to the Deco app and test whether it works. 

 

Still the same, please show us a screenshot of the error message you saw on the login page and the cloud account.

Note: You can send the cloud account to me privately via message due to the security/privacy. 

 

Thanks in advance, and have a nice day. 

 

 

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#5
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