TL-SG116 Dropping Ethernet connection

TL-SG116 Dropping Ethernet connection
TL-SG116 Dropping Ethernet connection
2019-09-02 23:16:33
Model: TL-SG116
Hardware Version:
Firmware Version:

Have replaced old Netgear switch with TL-SG116 connected to BTHome Hub 5. No issues with old Netgear switch but as soon as I use TL-SG116, I lose connectivity. is there a specific port on my router or the TL-SG116 i should be using to connect switch to router ? Can't see why this should be the case but am baffled why old Netgeear 10/100 switch works fine. Any guidance welcome. Thanks

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Re:TL-SG116 Dropping Ethernet connection
2019-09-04 03:51:28

@mjs 

 

Any ethenret port on the TL-SG116 can be connected to the main router. 

 

With computer connected to the SG116, please tell us the led status of the switch and click here to check the IP address and gateway of your PC when the connection drops out. And please ping the gateway of the main router and show us the ping results.

 

In the meantime, please connect computer to the main router directly to repeat the procedures mentioned above. 

 

Good day. 

 

 

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