The phone or tablet is offline

The phone or tablet is offline
The phone or tablet is offline
2019-09-07 07:22:48
Model: Deco M4
Hardware Version:
Firmware Version:



Recently I have a problem in my tp link deco app, whenever I open the app it says my phone or tablet is offline. I am connected to my Wi-fi network, and can use it.. so that isn"t the problem.

I have tried to re install the app without succes, tried logging off and relogging on the app, same result. No idea what's causing this problem...

The app says latest versions have been installed, and network works fine.


Hope someone can help me.


Thanks in advance

1 Reply
Re:The phone or tablet is offline
2019-09-10 05:57:16



What is the current APP version and the software version of the Deco M4?


With the error message pops up, can you ping the gateway of the Deco M4 which is by default.


Besides, have you ever tried to change another smart phone to access the Deco app?


Or you can enable the cellular data on your smart phone and turn off the wifi to access it remotely and verify whether it works.


Good day.