New Archer A9 no internet connection

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New Archer A9 no internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Newbie2382

2019-09-08 07:25:04 - last edited 2019-09-08 07:31:46

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Registered: 2019-09-08

New Archer A9 no internet connection

2019-09-08 07:25:04 - last edited 2019-09-08 07:31:46

Model: Archer A9

Hardware Version: V6

Firmware Version: 20190522

Hi,

I just bought a new Archer A9 Wi-Fi router and when I connected it to my modem (using fiber cable modem), there is no internet connection. The "internet on" LED showed orange color, not green color. Can anyone advise me what's going on?

I plug my old router back it and it works fine so there is signal coming in through the modem.

Thank you

1 Reply

Kevin_Z

2019-09-09 02:14:11

Posts: 21624

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Registered: 2018-12-24

Re:New Archer A9 no internet connection

2019-09-09 02:14:11

@Newbie2382

The internet led shows orange, which means the internet is not available. We need configure it with the username and password given by ISP.

First you need login to the web UI as the instruction below. https://www.tp-link.com/support/faq/1523/

Then go to quick setup and configure it per the instruction.

After that, please check the internet IP and gateway obtained by the Archer A9 and whether it can access internet.

Any updates, please let us know.

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

New Archer A9 no internet connection

New Archer A9 no internet connection

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