2.4Ghz network stops working, but the 5Ghz network works

2.4Ghz network stops working, but the 5Ghz network works
2.4Ghz network stops working, but the 5Ghz network works
a week ago
Model: Archer C6
Hardware Version: V2
Firmware Version: 1.1.3 Build 20190712 rel.56946

Since I bought this Router I have connection problems with the 2.4Ghz network, it is like it is disabled by itself, but the 5Ghz network still works in perfect conditions. I have consulted and changed the device for warranty, I have updated, but the firmware has not worked, nor has the rollback either. I really don't know what to do to make it work, the only way to take it again is to restart the router 2 times a day. I have even tried to do it without a password or security, but even so the 2.4Ghz network does not work. Could you tell me if there is any update error of this model? 

 

Please help me!

 

 

0
0
#1
Options
4 Replies
Re:2.4Ghz network stops working, but the 5Ghz network works
a week ago

@r4zorxt 

 

What do you mean that it is disabled by itself? Any specific symptoms? Like:

 

Does the 2.4GHz wifi led come on?

 

Can you detect the 2.4GHz wireless network on your wireless devices? 

 

Any error message if you failed to connect to it?

 

Have you ever tried to forget the network and reconnect to it?

 

Besides, it is recommended to change some wireless settings, like wireless channel and channel width.

 

May it help and have a good day. 

0
0
#2
Options
Re:2.4Ghz network stops working, but the 5Ghz network works
a week ago

@Kevin_Z 

 

Yes of course, I have done all that, but it still has the same problem. Claim warranty even. The 2.4Ghz network only works a quarter of the day, then it falls. The one of 5Ghz, works stable always. Everything works fine except that situation. In mobile devices it appears as disabled or saved, as if it were not detected. On my computer it goes through UTP cable, so it doesn't detect any inconvenience.

0
0
#3
Options
Re:2.4Ghz network stops working, but the 5Ghz network works
a week ago - last edited a week ago

@r4zorxt 

 

Thanks for your clarification.

 

If you have done all that, but still the same problem, I'm afraid that there is not much we can do.

 

Is it the replacement already? When and where did you buy it?

 

Good day. 

 

0
0
#4
Options
Re:2.4Ghz network stops working, but the 5Ghz network works
Friday
0
0
#5
Options