Archer C60 and VM Super Hub 3

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Archer C60 and VM Super Hub 3

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Archer C60 and VM Super Hub 3
Archer C60 and VM Super Hub 3
2019-09-11 19:22:38 - last edited 2021-07-26 11:06:59
Model: Archer C60  
Hardware Version:
Firmware Version:

Purchased a new Archer C60 today and after several hours and a long phone call to Virgin, I couldn't get it to connect to the internet.

 

I put the VM Hub 3 into Modem Mode, restarted the C60 and then VM hub. Everything seems to look ok, but just an orange light on the c60 and no internet.

 

Virgin then asked me to plug my laptop into the modem but they said they couldnt see it, so are going to send me a new router. I dont have much faith in it, so thought I would reach out to others here to see if there is something I am doing wrong or missing.

 

thanks

Dal

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#1
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1 Accepted Solution
Re:Archer C60 and VM Super Hub 3-Solution
2019-09-13 17:52:42 - last edited 2021-07-26 11:06:59

Ok so the Virgin Media Hub arrived today, set it up and put it into modem mode.

Connected my TP-Link C60, still no internet.

 

Spoke to TP-Link support and they got me to change the following options

 

Under the Advanced tab, on left choose Network> Internet> 

Then on the page under Advanced  tick the option - Get IP Unicast DHCP

and then under MAC Clone, Use Custom MAC Address.

 

Rebooted and now have internet.

 

 

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Re:Archer C60 and VM Super Hub 3
2019-09-12 01:59:16

@netreg 

 

May I know is IPTV needed to get internet from Virgin Media? 

 

With Archer C60 connected to the VM hub, you can install it as the quick installation guide with the username and password given by ISP. After that, you can show us a screenshot of the advanced-status page. 

 

Meanwhile, cause the laptop cannot be detected by the VM hub, you can wait for the new router and then give it a go.

 

Or you can put the VM hub as modem router mode and verify whether you can access internet from it and connect the Archer C60 to it to set it up.

 

Best regards. 

 

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Re:Archer C60 and VM Super Hub 3
2019-09-12 16:44:00

@Kevin_Z  I did put the vm hub into modem mode but I couldn't get internet.

I'm going to wait for the new VM hub to arrive and I will re-assess.

thanks

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Re:Archer C60 and VM Super Hub 3-Solution
2019-09-13 17:52:42 - last edited 2021-07-26 11:06:59

Ok so the Virgin Media Hub arrived today, set it up and put it into modem mode.

Connected my TP-Link C60, still no internet.

 

Spoke to TP-Link support and they got me to change the following options

 

Under the Advanced tab, on left choose Network> Internet> 

Then on the page under Advanced  tick the option - Get IP Unicast DHCP

and then under MAC Clone, Use Custom MAC Address.

 

Rebooted and now have internet.

 

 

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#4
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Re:Archer C60 and VM Super Hub 3
2020-03-17 14:55:37

Hi all, 

 

I had the same issue and this thread helped with my Virgin Super Hub 3 and the new UI. Hopefully my experience will help others too.

 

I restored my router to factory settings and did not follow quick start guide.

 

I also have the following settings changed only.

 

Basic > Internet > Internet Connection Type: Dynamic IP
Do Not Clone Mac Address = Enabled

 

Advanced > Network > Internet > Advanced > Get IP using Unicast DHCP = Enabled

Mac Clone = Use Default Mac Address

 

Advanced > Network > IPTV > Enabled IPTV = Bridge

 

Restart Superhub and TP-Link Router and it worked - maybe try it again if it still doesn't work.

 

 

 

 

 

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#5
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Re:Archer C60 and VM Super Hub 3
2020-03-17 19:13:48
Hello, i have the same problem. My internet light is red. What Custom MAC Address did you use to make it work?
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#6
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Re:Archer C60 and VM Super Hub 3
2020-03-17 19:59:55
I didn’t use a custom one, I used the default MAC address. Make sure you have all the settings set above and if so, turn the routers off and on again
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#7
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Re:Archer C60 and VM Super Hub 3
2021-07-07 16:34:39
Just followed those exact steps and got it to work. Thanks v muchly!!
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#8
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