Setting up the TP-Link Archer C5400 with BT

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Setting up the TP-Link Archer C5400 with BT

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Setting up the TP-Link Archer C5400 with BT
Setting up the TP-Link Archer C5400 with BT
2019-09-13 17:45:00 - last edited 2022-06-24 11:52:13
Model: Archer C5400  
Hardware Version: V2
Firmware Version: 1.2.2

Hi,

 

So I have BT Ultrafast 2, and have bought the TP-Link Archer C5400 due to the good reviews, and I've run into a few issues.

 

Okay, so the wifi seems intermittent, some do connect but with no internet, yet my Sky box is wired in with no issues, and any device that connects to my extender which is linked to the Archer, does connect, but with no internet connection, although I have a device connected to the extender via an ethernet cable with no issues.

All I've changed is the connection type to PPPoE and used the standard bthomehub@btbroadband.com as the user, I've contacted BT but they say it's a TP-Link issue as it's a 3rd party router.

Thanks in advance! 

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Re:Setting up the TP-Link Archer C5400 with BT-Solution
2019-09-16 06:24:44 - last edited 2022-06-24 11:52:13

@DonnyDave 

 

Sorry for the trouble caused, we will do some troubleshooting and try to fix it. 

 

Please tell us the current network diagram, how do you connect them together?

 

What is the light status of the C5400 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.

 

When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/

 

At that time, please login to the web UI of the Archer C5400 and take a full screenshot of the Advanced-status page; and go to advanced-system tools-system log  to save and export it to us. 

 

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/

 

Good day.

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Re:Setting up the TP-Link Archer C5400 with BT-Solution
2019-09-16 06:24:44 - last edited 2022-06-24 11:52:13

@DonnyDave 

 

Sorry for the trouble caused, we will do some troubleshooting and try to fix it. 

 

Please tell us the current network diagram, how do you connect them together?

 

What is the light status of the C5400 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem directly to do a comparison test as well.

 

When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/

 

At that time, please login to the web UI of the Archer C5400 and take a full screenshot of the Advanced-status page; and go to advanced-system tools-system log  to save and export it to us. 

 

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/

 

Good day.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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