Unable to connect to Unifi

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Unable to connect to Unifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to connect to Unifi
Unable to connect to Unifi
2019-09-15 09:19:01
Model: Deco M5  
Hardware Version:
Firmware Version:

I have followed all the in instruction accordingly. (including turning on VLAN to choose Malaysia Unifi). the light on the deco remains Red. 

 

this are the steps I did. 

 

1. turn off unifi modem

2. connect Lan port 2 of unifi modem to deco port (either one) 

3. power on unifi modem

4. power on deco

5. all ok and I enter my own wifi network name (different from what already configured earlier by unifi technician). 

6. when asked to setup network for deco, I used a new name and password. 

7. when it try to connect to the new wifi network, the deco light remains Red. 

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#1
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4 Reply
Re:Unable to connect to Unifi
2019-09-15 11:28:43

@leng 

 

TM Unifi on modem is LAN port 1, LAN port 2 is for Maxis, don't forget to select ISP "TM Unifi"

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#2
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Re:Unable to connect to Unifi
2019-09-16 01:16:39

@leng 

 

Hi first, please power on the unify modem after the Deco has booted up. 

 

Then try to reconfigure it by enteringr the username and password given by ISP and enable VLAN.

 

Meanwhile, you can swap the locations of the Decos to give it a shot.

 

Still the same, please check is there any error message on the Deco APP.

 

Good day. 

 

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#3
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Re:Unable to connect to Unifi
2020-05-03 10:39:51

@leng 

 

I have the same problem. 

 

Kindly let me know how did you solve this issue. 

 

Thanks 

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#4
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Re:Unable to connect to Unifi
2020-06-27 09:05:38
admin
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#5
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