Powerline TL-WPA9610 keep rebooting

Powerline TL-WPA9610 keep rebooting
Powerline TL-WPA9610 keep rebooting
2019-09-29 20:09:22 - last edited 2019-09-29 20:11:58
Model: Adapter
Hardware Version: V1
Firmware Version: 1.0.1 Build 20170615

Hi

 

I have issue with my powerline TL-WPA9610 with the last version firmware.

 

the problem is that after a while the powerline keep rebooting and I have to reboot the main router to make it work normally again.

 

I did reset but for all routers but the problem still

 

 

Please any help

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#1
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4 Replies
Re:Powerline TL-WPA9610 keep rebooting
2019-09-30 03:15:40

@t.h.14 

 

Is there any specific symptoms when the powerline adapter keeps reboot itself? Like the led status, the internet connection.

 

What is the current network diagram? How do you connect these devices together? 

 

After the powerline adapter rebooted itself, please check the light status, with your computer connected to it, please click here to chekc the IP address and gateway. 

 

And please ensure that the firmware is up to date. And try to hard reset the powerline adapter and reconfigure to give it a go.

 

What is the model number of your main router as well?

 

Good day. 

 

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#2
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Re:Powerline TL-WPA9610 keep rebooting
2019-09-30 17:00:52

@Kevin_Z 

 

No any specific symptoms, the lights turn off an turn on again in 10s and keep rebooting untill I reboot the main router

 

It has been updated to the latest version but the problem is still ongoing

 

The main router model is (EchoLife HG8245Q)

 

I recorded video for the powerline while it is keep rebooting which explains the issue 

 

Please check the link

https://www.mediafire.com/download/6s7aly4lcjau7n0

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#3
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Re:Powerline TL-WPA9610 keep rebooting
2019-10-01 17:56:04

@t.h.14 

 

Please any help

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#4
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Re:Powerline TL-WPA9610 keep rebooting
2019-10-01 22:26:31

@Kevin_Z 

 

Strange that when the powerline is connected to the laptop through the ethernet cable, it does not lose the connection, even though the router's light turns off and on again.

 

I can also download files without losing connection, but I can not with the Wifi !!

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#5
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