iOS App bug

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iOS App bug

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iOS App bug
iOS App bug
2019-10-02 21:44:13 - last edited 2019-10-25 11:10:30
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

Hello all

 

the iOS app freezes when the email icon is pressed

 

please veify

iOS 12.4.1

Deco 1.9.6

 

 

thank

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#1
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1 Accepted Solution
Re:iOS App bug-Solution
2019-10-10 10:43:52 - last edited 2019-10-25 11:10:30

@JLG 

 

Thanks for your reply.

 

We have done a test at our end, we can press the email us option without any problem. 

 

The current Deco app version is up to date; you can try to upgrade the software of iOS to iOS 13. 

 

Besides, you can change another smart phone to give it a go if possible, 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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3 Reply
Re:iOS App bug
2019-10-08 03:31:10

@JLG 

 

Please shot a short video of this issue and send it to us. 

 

Meanwhile, try to update the Deco app to the latest version and try again.

 

Any updates, please let us know. 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:iOS App bug
2019-10-08 19:01:14

@Kevin_Z 

 

Hello kevin, thank you for your answer, after ios app upgrade the issue remains

 

 

there is nothing to make a mivie about, just oress the envelope and it freezes

 

Ios : 12.4.1

deco app 1.9.9

 

 

Thank you

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#3
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Re:iOS App bug-Solution
2019-10-10 10:43:52 - last edited 2019-10-25 11:10:30

@JLG 

 

Thanks for your reply.

 

We have done a test at our end, we can press the email us option without any problem. 

 

The current Deco app version is up to date; you can try to upgrade the software of iOS to iOS 13. 

 

Besides, you can change another smart phone to give it a go if possible, 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#4
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