Android devices loose conectivity with deco M4
Android devices loose conectivity with deco M4
Good Evening,
I bought a set of 2 Deco M4 to use in my house with my ISP DOCSIS 3.1 EMTA (ARRIS) however I can't seem to get a good experience with Android devices(tp-link neffos x1lite and xiaomi redmi 6).
The main problem with the smarphones is strange and very annoying, basicly een though we have good and stable wifi connection every 5 to 10 mins we loose all local and public conectivity and the only way to restore it is to disconect from home wifi and reconect again.
While atempting to debug I did the following tests:
Ping google.com - fails
Ping 8.8.8.8 - fails
Ping 8.8.4.4 - fails
Ping 192.168.1.1 - fails (both in router and AP mode)
Ping 192.168.1.7 - fails (only in AP mode)
Ping smartphone with PC conected to same network - fails
See smartphone in ISP EMTA - fails (only in AP mode)
See smartphone in deco app - always online but with 0 kbit conection speed
Regarding the Decos configuration I've tried following configurations:
ISP as bridge + 1 Deco as Router - problems showes up (tried switching both decos as main)
ISP as bridge + 1 Deco as Router + 1 as Satelite wifi backhaul - problems showes up (tried switching both decos as main)
ISP as bridge + 1 Deco as Router + 1 as Satelite wired backhaul - problems showes up (tried switching both decos as main)
ISP as router + 1 Deco as AP - problems showes up (tried switching both decos as main)
ISP as router + 2 Deco as AP wifi backhaul - problems showes up (tried switching both decos as main)
ISP as router + 2 Deco as AP wired backhaul - problems showes up (tried switching both decos as main)
Only ISP as router no problems besides low wifi coverege
DHCP is automatic
Lease time 1 week( but tried severel intervals between 1 hour and 1 week).
As for wifi options tried fast roaming and beamforming but neither does any diference.
Laptops(windows 10), Nintendo Switch and printers are ok without any problem regarding the configuration.
Can anyone help me?
Thanks in advance,
Paulo Queirós
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The decos run an official firmware but one that tp-link support sent me to flash the decos (and I only flashed the main one) that opened the telnet port so that they can login to do the troubleshooting (run tcpdumps, change channels, run pings directly from it, etc.), but as soon you telnet to it a banner shows of busybox, and there is a /etc/openwrt_release file within, and everything looks like an openwrt. So, if all looks like an openwrt, it is because it runs a openwrt firmware right?
PS: by the way, last night, the nokia 4.2 showed issues while connected to the deco wifi, and what I detected was that the "main" wifi was getting stuck at assigning IP address, but connecting to the guest wifi worked fine (all this was happening connecting to the secodn deco - the nearest where I was). The only solution was to disable the "main" wifi and enable it again, then everything started working fine afterwards. First time I saw this happening...
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Hello Paulo, it is been a while, is there any updates?
With more information provided, we can do further analysis to locate this issue and fix it.
Thanks for your support and cooperation in advance. Nice day.
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Any news? I still have my issues with the nokia 2.2, I just did a factory reset to one of them, minimum setup without any apps installed and the issue is there alright.
I was excpecting better from tp-link side and nokia side, how come we are in 2020 and we have major issues with routers and mobile devices, on "old" 2,4Ghz (n), when everything should be "standard" nowadays and work out of the box?!
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