Unable to connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to connect to internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to connect to internet
Unable to connect to internet
2019-11-01 07:11:22 - last edited 2020-01-11 11:51:58
Model: Archer C20  
Hardware Version: V4
Firmware Version: 170822

The internet LED indicator is blinking in orange. Till yesterday, everything was working fine, I was able to connect to the internet.

 

There is no problem with the internet connection - when I connect the internet cable(WAN) directly to my laptop I'm able to access the internet. Please help me with this.

  0      
  0      
#1
Options
1 Accepted Solution
Re:Unable to connect to internet-Solution
2019-11-04 07:20:15 - last edited 2020-01-11 11:51:58

@ShaneJP 

 

The RED internet LED indicator means that there is no internet. 

 

With internet cable plugged into the WAN port of the Archer C20, please check the led status.

 

If it is still red, please login to the web UI and go to advanced-status page to verify whether it obtains valid internet IP address and please show us a screenshot. 

 

Besides, you can connect the computer to the LAN port of Archer C20 and go to network-internet page to clone pc's mac address. 

 

May it help and have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Unable to connect to internet-Solution
2019-11-04 07:20:15 - last edited 2020-01-11 11:51:58

@ShaneJP 

 

The RED internet LED indicator means that there is no internet. 

 

With internet cable plugged into the WAN port of the Archer C20, please check the led status.

 

If it is still red, please login to the web UI and go to advanced-status page to verify whether it obtains valid internet IP address and please show us a screenshot. 

 

Besides, you can connect the computer to the LAN port of Archer C20 and go to network-internet page to clone pc's mac address. 

 

May it help and have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options