Archer AX6000 5Ghz stops working after app. 1 day
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I just bought a Archer AX6000 router. I'm having trouble with the 5 Ghz band. After a clean start up of the router the 5Ghz works fine. I have laptop, 2 phones and a tablet that can all connect to it. But after a day or so the connection is lost and I can't reconnect. The 5Ghz network is intermittend down. So, when scanning for networks sometimes the 5Ghz network is visible, but then dissapears again. This happens on all 4 devices, which make believe that the origin of the problem is with the router.
In a wifi analyzer app I see the same thing. The 5Ghz network is there, and then it isn't. Then it's back again and then it's gone again.
I updated the firmware to the latest available version, which is version 1.0.6.
Any ideas on how to solve this? Or should I return it?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thanks for the feedback. I already set the channel and the width. No real big improvement unfortunately.
- Copy Link
- Report Inappropriate Content
Thanks for your updates. May I know is there any error message pops up when you saw 5GHz wireless settings become greyed out?
For the center square led, solid Orange means that the router is connected to the internet, but the wireless function is off. Solid Red means that there is no internet connection at all.
So if it turns to red, please verify whether you can get internet from the AX6000 via wired cable and 2.4GHz wireless.
And is it possible for you to get a screenshot when it lost connection next time?
Best regards.
- Copy Link
- Report Inappropriate Content
Wired and 2.4ghz work fine.
On 5ghz it happens on several devices, ax68u wifi sata card, surface pro, samsung tablet, OnePlus phone etc. They all have the same issue, the 5ghz is visible however it is not possible to connect to it. Windows says unable to connect. After a router reboot it works again.
Latest firmware is installed on all clients and on the router.
Since the last 'crash' I chose a fixed channel instead of auto. I will let you know if it works. Channel width still 160mhz. I need the bandwidth! I bought this router for the speed. I don't want to slow it down or I have bought it for nothing.
Conclusion: there is some sort of bug which must be fixed asap! I want my router to work properly on 5ghz
- Copy Link
- Report Inappropriate Content
Thanks for your reply.
Any updates, please keep me posted.
Meanwhile, you mentioned that you connect the modem router to the LAN port of the Archer AX6000, do you change it to the access point mode?
Have you ever tried to use it as regular router mode to test the performance?
Good day.
- Copy Link
- Report Inappropriate Content
During the setup I tried setting it to access point mode, but than it froze on me and I couldn't access the router at all anymore. Then I did a factory reset and then I didn't dare to try it again. So it's not on access point mode now.
- Copy Link
- Report Inappropriate Content
Hi Kevin,
I think you are mistaken, I didnt mention anything about the WAN/acces point. I have connected my internet to the WAN port in normal router mode.
The plot thickens, now my 2.4 ghz stopped working. Exactly same sympthons as when my 5ghz stops working. All 2.4 devices cannot connect... This is the first time it happens to the 2.4ghz wifi. When I try to connect to it windows says: 'could not connect to network.' When I login to the ax6000 it says 2.4ghz network channel on auto, current channel N/A.
This is really bad, I have several devices on 2.4 ghz which need to be online all the time. I don't want to reboot this thing every day or week.
I will restart the router now.
- Copy Link
- Report Inappropriate Content
After the reboot it works again, 2.4 ghz now says channel auto: (current channel 7). So when it stops working it current channel is unavailable. Perhaps the bug is related to this.
- Copy Link
- Report Inappropriate Content
Thanks for your valued reply. Sorry for the mistake, I may typed the information which mentioned by other users.
Back to your case, cause the channel may change to N/A, try to fix it, like channel 1, 6 or 11; or you can use the wifi analyzer to get a cleaner one.
Besides, you can try to install the beta firmware to verify whether it works also. I will email you that.
Any updates, please let us know.
- Copy Link
- Report Inappropriate Content
I see, thanks for your reply.
There is a beta firmware which can be used to solve this issue; you can install it and verify whether it works.
I will email you that, please check your inbox.
Any updates, please let us know.
Good day.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 104112
Replies: 351
Voters 1
