Archer AX6000 5Ghz stops working after app. 1 day
Hi,
I just bought a Archer AX6000 router. I'm having trouble with the 5 Ghz band. After a clean start up of the router the 5Ghz works fine. I have laptop, 2 phones and a tablet that can all connect to it. But after a day or so the connection is lost and I can't reconnect. The 5Ghz network is intermittend down. So, when scanning for networks sometimes the 5Ghz network is visible, but then dissapears again. This happens on all 4 devices, which make believe that the origin of the problem is with the router.
In a wifi analyzer app I see the same thing. The 5Ghz network is there, and then it isn't. Then it's back again and then it's gone again.
I updated the firmware to the latest available version, which is version 1.0.6.
Any ideas on how to solve this? Or should I return it?
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Thanks for the feedback. I already set the channel and the width. No real big improvement unfortunately.
<a href="https://techinfolight.xyz/">Tech Info Light </a>
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Hello friends, I'm tired of waiting for a solution for this router, I ended up returning and buying an Asus, much better. Good luck to you.
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Kevin_Z wrote
Hi all,
Sorry to respond late due to the Chinese Spring Festival and the Coronavirus issue.
Regarding to the unstable issue of the wireless connection which happened on the Archer AX6000, we have released a beta firmware which you can install to test its performance.
Download link: https://topimmagini.online/buongiorno-immagini/
After you installed the beta firmware, you can take some time to test its performance. While if it still does not work well, please email us with the system log after the unstable connection issue happened and then we can do further troubleshooting and try to fix it.
Note:
1. The beta firmware support the feature to get the system log automatically with an USB drive plugged. That is to say, you can plug an USB hard drive into the USB port to get the system log.
2. Then you can email us support@tp-link.com with the log and a description of your current issue attached.
May it help and thanks for your support and patience.
Good day.
I actually have the same problem with the 5ghz wifi. I bought the ax6000 today and 5ghz wifi stops working after an hour or so. I rebooted the router and it works again for minutes or an hour. I can connect to the 2.4ghz network, that one doesn't seem to go down. I can still see the 5ghz network in android and in windows, but when trying to connect to it, it says 'failed to connect'.
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@GotTheJob Your mistake was not having checked this forum before buying,I made the same mistake, but I already returned it to Amazon.
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The same thing happened to me, and in addition to having to return it, I lost time and a lot of money for the cost of international shipping and customs charges that nobody will return to me. This company are scammers.
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At the end, all we are on the same page, where there is no option for return. I hope, the company will issue the new firmware sooner than later and the problems will be gone. In the meantime, what helps in my case is described in this topic. I have an EU version. I uploaded the beta firmware. In the 5 GHz settings i just fix the channel width to 160 MHz na fix the channel number to 44. Additionally scheduled the device reset once a week. Since 3 months, I don't have the problems any more. Waiting to new firmware I suggest to You to do this workaround and check.
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Hello, you can try to install the beta firmware attached on my previous reply which has been marked as the best solution.
Then you can take some time to test its performance.
Any updates, be free to let us know.
Good day.
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Sorry for the inconvenience caused here; we totally understand your feeling and frustration.
We have released a beta firmware to help you customers to solve your issue, and at the same time, our engineers are working on it.
Hope there will be an opportunity to work with you in the near future.
Best regards.
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Thanks for your sharing and support for the whole time.
Our engineers are working on it now, and we would do our best to improve the performance of the product.
Good day.
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I'm using the Beta Firmware (1.0.7 Build 20191203 rel.80781(5553)) and 5Ghz signal is so poor and I can't stay connected more then 15 minutes to it.
The 2,4Ghz signal is good.
It's pretty sad that TP-Link didn't fixed it yet... shame on you...
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